Axis Bank — Non receipt of rs 10000/- from atm though it is debited from my account.

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Axis

I used Axis Bank ATM at sector 12, Noida around 1:00 pm on 23.01.2016 to withdraw an amount of Rs 10000/-. The ATM No is CPAW 36103 METRO(written over the machine) . I entered all the inputs in the machine, but just when the machine is about to deliver the amount the power went off I could not receive a single currency note. I called my husband and he tried to lodge complaint at the given complaint no[protected], but this complaint no. was of no use. The guard was not there at that time and he arrived latter. We inquired form him about the incident and informed him that message is received form the bank that Rs 10000/- is debited form my account in this filed process but he informed us this is not a new thing and I will be soon receiving message that the amount debited is be credited in my account but so far nothing happened.
You are requested to sort out this issue so that the amount of Rs 10000/- debited is credited back in my account and make such arrangement so that another customer will not feel harassed. My ATM Card no is [protected] of Andhra Bank