[Resolved]  Axis Bank — NRI Account Issue

Address:

Kollam, Kerala

I took and NRI Insta kit as part of opening my NRI account in Karunagappally Branch. Bank manager and sales manager confirmed the account will get activated along with Internet banking. After one week my account got activated and I transferred fund from overseas. Then when I login to Internet banking I found that Fund Transfer is not enabled. I called up several time and they respond like it will be resolved next day. This has been going for over a month now. My fund is stuck up in the bank with no use. After my constant phone call they informed me to send a written letter stating the Fund transfer details. I did that and nothing happened. The employees in Axis bank are worthless I think, they have no clue what to do. They don't know how to properly escalate issues and get it resolved. I banked with CitiBank for past 7 years and never faced any issues. They have proper customer support and they know how to treat customers. What a shame this axis bank is.