Axis Bank — Pathetic customer service appid# 5639721

Address:	Pune, Maharashtra, 411015
Website:	Axis BAnk

Dear Team,

I have a very bad experience with my Very first interaction with Axis Bank. I was looking for a personal loan and hence was collecting information regarding the interest rates from different banks.

I was almost about to submit my Documents to HDFC bank executive (My Trusted bank for the past 9 years) when Axis Bank executive called me up informing that they will give me a personal loan at 11.49% (Both Pankaj and Abhishek Bagul) confirmed this along with 0 Foreclosure charges and Pre payments allowed.
I trusted them considering AXIS is a good brand (My First Mistake).
I submitted the documents the same day 22-Nov-2016.
a week later i get a call from Axis bank stating that my loan is approved and the interest rate is 13.5%. I immediately called Abhishek to rectify the miscommunication and he said that he will get back to me and then a hour later said that he will get it down to 12.5%. I had already lost a weeks time so i accepted whatever was offered (My Second Mistake).
When i actually got the agreement for signature the interest rate offered was at 12.75%. reason given is it is really not possible to provide a interest rate of 12.5%.
this was on 5-Dec-2016 and i had already lost 2 weeks from teh date of document of submission.
I was informed that the money would get disbursed within 2 days and this is the fourth day and i still haven't received the money and the whole purpose of taking the loan has gone down the drain coz of the pathetic customer service from Axis bank.
I would never want to do business with Axis bank again and also tell about my experience to my Friends and colleagues.
If i would have applied for loan with HDFC i would have received the money within a week of application. (personal experience from past 9 years).
The worst part is i haven't received the money yet and my first installment is already due on 10-Dec-2016. What kind of a bank takes installment earlier than the disbursement happens.