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Axis Bank — payment debited from account but not credited in payee account

Dear sir/madam

I am reddappa k n a salary account holder in axis bank hsr l/0 branch, bangalore, having my account number as [protected]. On 05th of december 2017 i have transferred rs 12, 005.00/- to my friend muniraja. K saving account in pragathi krishna gramin bank, ifsc code:cnrb000pgb1 having account number[protected]. But till date he has not received the.
When i check in my account statement, found amount has been debited, but payee not received amount.
I have verified payee account pass book amount not received. Till date.
I have lodge the compliant tool free/ visited nearest branch no helped me.
Complaint number[protected]
When i checked through net baking transaction status found the status is suspect.
Privies transactions also pending please release all amount immediately
I am attaching screen shot four your reference,
Kindly look into this matter. And make sure that i receive my money back as soon as possible

Regards
Reddappa
payment debited from account but not credited in payee account
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Complaint Status


[Mar 20, 2018] Axis Bank customer support has been notified about the posted complaint.
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    Axis Bank
    Customer Care Service
    Customer satisfaction rating
    51%
    Complaints
    10742
    Pending
    0
    Resolved
    5292
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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