Axis Bank — Poor customer service Irresponsible Behaviour Axis-Pondicherry

Address:	Pondicherry, Puducherry, 605001
Website:	www.axisbank.com

I am Dr.Parthibaraja, Co-applicant of HL referenced below. I am a General Physician by Profession. Now I would like to tranfer my Loan account to other Bank from Axis bank.
Loan sanction order number:
PH_LNPHG_EMI_WAIVER / 1332004 / RAC- PONDICHERY RAC / 13 - 14

My Wife is the main applicant. We have been facing challenge with the Axis HL executives from Day 1 of sanction of Housing loan.

To make it short, HL section-Pondicherry branch does a lethargic job, and does not care or value their customers. Parallely I have taken a Housing Loan with HDFC where I could see the heights of difference in customer relationship and the goodwill!.

1. never acknowledges our mail when we send the demand letter (that we receive from the builders)

2. Despite repeated reminders (mailers & phone calls), they will not expedite the release of DD towards invoices raised after completion of every stages of construction. So, my name will be in defaulters list. I am afraid if I may have to pay penalty for late payments which is mentioned in the sale agreement. When we informed about the penalty clause to Axis-Pondicherry, they showed as if they are not bothered, and they were in their slow Tortoise pace in releasing the payment.

3. Atleast for 4 times the executive who was taking care of our Loan account changed in these 2.5 years. First our HL account was taken care by Mr. Manoj, since he resigned, Mr. Arun was put on deputation. There was no proper hanover, hence there was a unacceptable delay in processing last year. After Arun, Mr. Govindaswamy Sundaram too the incharge. Same vicious cycle again. Simple answer from them was "sorry for the inconvenience caused, you were adressing your case with previous executive all these days, hence I was not aware". Please note- I have sent the demand letter for my 17th floor completion during March 2015, more than a year now, after multiple attempts to contact them the reply from Mr. Govindaswamy was that this has come to his knowledge only today (ie.22 Apr 2016).
Contradicting to his own statement, he stated he could access Mr.Arun's mail account, hence I can resend my demand letter. If he could access the previous person's account, why would not they have bothered about responding their customers mails. None of the times I was informed on change of contact person.
Never they will attend your calls if they have your number saved. I will be calling from different anonymous numbers to catch them. An executive named Dakshnamoorthy was the one who was completely destroying Axis's Brand name. Yes, I lost the trust. Wouldnot refer Axis bank for any personal or Housing loan. Already I have advised my colleagues not to take any kind of loans from Axis bank. Indeed they know my sufferings since last 2 years.

I have all mail communications in case this needs to be validated. I have already launched a Grievance mail, got a promise that this will not recur, however it has become a never ending story.

I got response to my mail after one year. ( This was possible only after Repeated reminder mails, and phone calls to acknowledge the receipt of the mail sent)

Final outcome of the behaviour and attitude of Axis-Pondicherry is - I lost my reputation with the Builders. (RGE constructions - Bangalore based company and marketting by JLL-joneslanglasalle- ltd). Virtue of Axis Pondicherry I had to send atleast a dozen of apology mails to Builders.

Please be humbly informed that these allegations made above is not written without facts and evidences. I shall provide them in case requested.

Relevant mail ids for validation:

Axis -Pondicherry_HL dept executives:
manoj1.[protected]@axisbank.com
arun.[protected]@axisbank.com
govindaswamy.[protected]@axisbank.com
[protected]@gmail.com - (Mr.Datchinamoorthy mail id)

Builers:
Malathi.[protected]@jllresidential.co.in
niranjana.[protected]@embassyindia.com


Thank you
Dr.Parthibaraja
parthi.[protected]@gmail.com