Axis Bank — Refund Submitted by Amazon with RRN:[protected] not yet Credited

Dear sirs,
Iam an account holder in your bank ac no: [protected]. My grievance is as follows:

1. Booked for a camera lens from Amazon on 01 Aug 2020 for a sum of Rs.16399/-, on 3 EMI's of Rs.5594/- each month.
2. The item has not been delivered till date.
3. I asked for a refund on 19 Oct 2020 and it was initiated on 21 Oct 2020 and was supposed to be credited by 25 Oct 2020. On further enquiry I was provided with an RRN number provided by the bank . The RRN[protected].
4. On enquiring from the axis bank customer care, I was told that this RRN number was not found and that a confirmatory email from Amazon would be required.
5. It was a bit difficult to get this mail from amazon, but has been received now.
6. In the meanwhile the bank has recovered all the three EMI's from my account while the amount credited by amazon has not been credited till date to my account.
7. Below is the email confirmation from amazon that the amount has been forwarded to my account along with the RRN number received by them:

Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I am writing to you about the refund of your order#[protected]
for item [ITEM NAME]. I see that a refund was processed on 25 Oct

Refund from Amazon
Debit card
Expected Credit on: 25 Oct 2020
+ ₹16399
In case you do not receive the refund by the expected credit date, please contact the bank's customer care and mention the below RRN (Refund Reference Number).

Amount added to
Axis Bank ****6169
₹16399
Order ID
[protected]
RRN
[protected]

You can see your refund request and status here -

https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

You'll also be able to view your Refund Reference Number on the Your Transactions tab on the Amazon Pay page once the refund is successfully transferred.

Thank you for shopping with Amazon and hope to see you again soon.

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Warmest regards,
romikd
Amazon.in
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8. Screenshots of the deductions from the account are added in the photos/videos as attachment.
9. May I request you to credit the amount in my account at the earliest.
Thanking You

Regards
Col Anil Ram
([protected]@yahoo.com)