Axis Bank — regarding withdrawal from atm

Address:

vpo begowal, Kapurthala, Punjab, 144621

I have withdrawal from bank bank of baroda sirsia kala distt araria, bihar, on that time due to electricity problem i have not take money from atm on dated 15/04/2019, i have submitted complaint in bank of baroda but not take any response from bank, on other side my atm bank axis (Begowal) punjab 144621 submitted complaint on dated 22/04/2019 but not receive any response from my atm home branch, so request to that please take any step against my complaint.
Customer name : harinarayan sharma
Ac no : [protected]
Bank branch : axis bank (Branch begowal distt kapurthala punjab)
Customer contact : [protected]