[Resolved] Axis Bank — Rs 10000 not came out from AXIS bank ATM but debited from account

alpama singh

from Udaipur, Rajasthan

Address:

201301

Dear Sir,
This is to inform you that on 1st August 2016 at 1:45 PM i tried to widraw Rs. 10000/ from AXIS bank ATM sec-62, It was not come out from the ATM and the same amount was debited from my account.I made complaint on PNB Customer care, The complaint number is M[protected]..I went to the Punjab national bank Sec-27 my main branch but no body was listening my request so i wrote one application and submited the same to the bank.Kindly get checked again and arrange to get back the same amount to my account please.Looking forward for the positive response please.
ALPANA SINGH
A/c number is [protected].

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Sep 29, 2016

Complaint marked as Resolved

sir, i have sent the information which u asked.Kindly help me to get back my money. not resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2016

Axis Bank Customer Care's response Hi Alpana,

We are sorry for the inconvenience caused. Please liaise with your account holding bank for assistance in this regard.

Regards,
Axis Bank

Sep 02, 2016

Updated by alpama singh Sir,
PNB People are saying AXIS bank people are saying that was a successful widraw...kindly get provide me the CCTV footage during that day.I want to know who exactly took the money, when i was not received.Kindly do needful, i need AXIS bank support to get back my money to my account.

Sep 02, 2016

Updated by alpama singh At least AXIES BANK people can varify at their end, should support the people like us.When we are not on the fault and loosing a very big amount Rs. 10000/-

Sep 03, 2016

Updated by alpama singh Dear Sir,
This is to inform you that on 1st August 2016 at 1:45 PM i tried to widraw Rs. 10000/ from AXIS bank ATM sec-62, It was not come out from the ATM and the same amount was debited from my account.I made complaint on PNB Customer care, The complaint number is M[protected].As per My bank people AXIS bank is saying that it was a successful widrawal but when i did not received the money how it was successful widrawal.Kindly check in CCTV Footage that i did not take the money.

ALPANA SINGH
A/c number is [protected].

Sep 03, 2016

Updated by alpama singh SIR,

I HAVE SENT THE MAIL TO AXIS BANK CUSTOMER CARE.KINDLY DO NEEDFUL PLEASE.

Sep 06, 2016

Updated by alpama singh Dear Sir/Madam,

Thank you for your email.

Sorry to hear that you were unable to transact successfully using an Axis Bank ATM.

As per the telephonic conversation, Please note that when you transact at any of the Axis Bank’s ATM and you encounter a non/short dispensation of cash, you need to raise the said query with your card issuing bank.

I request you to please call or visit your card issuing bank along with the Axis bank ATM Transaction receipt to resolve this matter at the earliest.
In case you have any other queries you can email us on customer.[protected]@axisbank.com or call us (toll free) on[protected],[protected].

Best Regards,
Santosh Raj
Customer Support
Axis Bank

Sep 06, 2016

Updated by alpama singh Replied by AXIS bank people