[Resolved] Axis Bank — Senior citizenship card not received in 2 years

sensei

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700068

To: axis bank
Customer [protected]@axisbank.com
Subject: senior citizenship card

Dear sirs:
This is to bring to your notice that on july 11, 2015, i was offered a special senior citizen card when i opened my pension account with axis bank, at 85 prince anwar shah road, kolkata - 700033, which promised many services and discounts at medicine stores, health check-ups at diagnostic centres/hospitals in various places in the country, many emergency contacts and an accident insurance of rs 200, 000/-.
Till date i have not received any card nor any intimation of it. The bank personnel are clueless about the matter and, needless to say, nothing has been achieved.
I need the card for various reasons as i am getting on in age with no support system. I would like you to take up the matter asap so i can use my card when necessary. I have waited too long for it patiently and i do not give up easily for what i am entitled to.
My bank account number with the axis bank mentioned above is 9150xxxxxx1011. Please expedite the matter and oblige.
Thanking you
Dola dutta roy

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Jul 15, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2017

Axis Bank Customer Care's response Hi Dola,

Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV along with the branch details. Our executive will get back to you.

Regards,
Axis Bank

Sep 08, 2017

Updated by sensei The problem has NOT been resolved.

I am still waiting for the Senior Citizenship Card promised to me. The Bank on Anwar Shah Road, Kolkata, is playing games with me. I have lodged a complaint with the Consumers' Forum and if everything fails, I shall seek intervention from some NGOs and the Police to be fully compensated for all the mental and financial damages I have been going through since April 2015.

THE DETAILS ARE GIVEN BELOW:
In the recent past whenever I checked with the bank regarding the matter, I had to face the following problems :

1. First i was told by the their Deputy Manager Ms Arunima Mondol that the Application form got lost.

2. Then the following time I was told the card had come but my name was misspelt on it.

3. The next time I was told that the card had someone elses's photo and so was returned.

4. The next time I was again told that the name of the person to be contacted in case of Emergency was not provided and so it was not processed.

However, when I filled up the Application form each time, there was no mention of the same.

So this has been going on since January 2017 when I had first complained to you about the matter. It is September 2017 now. Are they waiting for me to die and forget about it? In the meantime I had to go through several Medical Tests for which I should have got a discount with the Sr. Citizen Card. I want all my bills to be reimbursed and I want my Card.

Please look into the matter and oblige