Axis Bank — sr 54249625 — closed without resolving

Shishir8

from Nagpur, Maharashtra

Address:

Pune, Maharashtra, 411014

I have raised sr 54249625. I received a mail saying phone call not answered. Please contact vishal with his number. He asked me to sms the request number and i did it. Then next day i sent sms asking him for status. No reply. I made a call.. No response. Next day again i made a call... Again no response.

I called customer call center[protected] and explained my issue to customer support agent rangitha. She tried to transfer the call to next level. She did it for couple of times. For the third time she told the new request number sr 54249625. Over it took around 22 minutes create a new request.

Since it's my salary account i has to be with this bank or else i should i moved to other banks with good customer service.

Still my concern has not be resolved. I will wait and see how this will end.

Thank you
Shishir

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Axis Bank customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

Axis Bank Customer Care's response Hi, we tried reaching you today, however, unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.

Aug 24, 2019

Updated by Shishir8 Hi,
May I know the number from which you made a call.
Call me at 11 AM Monday i.e. 26th August.

Thank You
Shishir

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Comments

namrata morbale

from Delhi, Delhi

I have credit card which was forcefully given to me and these people r not cancelling my card and putting charges without any reason pathetic peole

Mohanmounika

from Hyderabad, Telangana

Axis bank account not credit refund amount in Flipkart
Details;
Refund Update: Thanks for reaching us. Seller has refunded Rs Payment reference no.
PZT[protected]U1KCK03
Type
Refund
Mode
Credit Card
SLA
12 Aug 19 Regards, Flipkart

Axis Bank Customer Care's response, Aug 23, 2019

Verified Support

Hi, we are here to help! Please share with us your registered contact details and we will revert shortly.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.