[Resolved] Axis Bank — Suspicion of illegal activity

sant parkash singh

Address:

147001

I am receiving Bank Statements on my personal email that doesn't belong to me (I dont even have any account with Axis Bank).

I have complained about it several times but no action has been taken by Axis Bank customer service.

The statements that I am receiving is for:
MR SURENDRA PAL SINGH

Since statements are protected PDF files (with password), I am unable to open them. Now who knows what kind of account it is. Maybe it's another fake account for money laundering or something (Axis Bank is famous for that, we have seen in news).

Not sure what can be done!

As I mentioned, I have tried to contact Axis bank several times. Here are the list of people I got response from (always stated that problem has been fixed):

Esther Rani D
Customer Support
Axis Bank

Nallakukkala Niranjani
Customer Support
Axis Bank

Siripireddy Vasavi
Customer Support
Axis Bank

There are no ticket IDs generated for the complaints. But I do have Acknowledgement Mail references: 13564237, 13583819

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May 9, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2017

Axis Bank Customer Care's response Hi Parkash,

Sorry for the trouble. We have responded to your concerns via service request number: 25462936 dated October 19, 2016. For any further assistance, please write back to us on the same mail.

Regards,
Axis Bank

Mar 23, 2017

Updated by sant parkash singh This is the response I got in that Email on Oct 19, 2016:

==============================

Dear Sir/Madam,

I apologize for the inconvenience you are facing because of the incorrect email alerts.

As per confirmation received from branch, we have done necessary modifications from our end, still if you are facing same issue please revert us.

In case you have any other queries you can email us on customer.[protected]@axisbank.com or call us (toll free) on[protected],[protected].

Best Regards,
Nallakukkala Niranjani
Customer Support
Axis Bank

==================================

However, I got another statement on Feb 12 (for Jan 2017). See attached screenshot.