Axis Bank — they are not ready to close my account in CIBIL

Address:

Chennai, Tamil Nadu

This is regarding my credit card amount which I have paid as per AXIS but they are not ready to close my account in CIBIL. Please find the communication details below for more details.

On 1st August 2012, i myself sent mail to AXIS bank to get the due amount details. On 21st Dec i got mail from AXIS(Mahendra p) and details below - This is regarding your Axis Bank Credit card Settlement Card number baring XXXX-XXXX-XXXX-9051.

Further to this as per the telephonic discussion held with us we wish to inform you that we are closing your above mentioned Axis Bank credit card for an amount of RS 81500/- towards full and final settlement and their will be no further due's on your above mentioned axis bank credit card. Once you make payment approximately in 25working days will issue you Zero balance statement, in which your credit card closing balance will be reflecting as "0".
After this mail, i confirmed again with him on 24th Dec 2012 that after making this amount my account status will show as closed in CIBIL and same mail details below --

From: Mahendra.[protected]@axisbank.com <Mahendra.[protected]@axisbank.com>
Subject: Re: Axis Bank Credit Card Settlement Soft Copy
To: [protected]@yahoo.com
Date: Monday, December 24, 2012, 10:22 AM

Dear Mr Ramesh

Post Clearence of your settlement amount within 25 working days your outstanding balance will be shown as "Zero" mentioning your account status as closed. Pertaining to your cibil records the same will be mentined.
Regards,
Mahendra P

After making payment on 24th Dec 2012, I got mail from Mahendra that my account has been zerozied on 29th Jan 2013. Then i checked with CIBIL on March 1st 2013 and found that the due is zero but changed the status to "Settled" instead of CLOSED(please refer above post for your rep's response that he assured me that my status will shoe as closed). Till Dec 2013 i was chasing like anything to get my account closed but AXIS finally asking me to make 3, 50, 000 to close my account it seems. Is this the way you behave with all customers? If would have told me that my account will be settled i would have planned in different ways.

Please let me know the way to update the status to closed or approach AXIS?