[Resolved]  Axis Bank — Transaction declined amount debited from my account

Sir,
I have Indian overseas Bank account No.[protected] in Secretariat, Chennai-9. On 16.01.2017 at 10.00 hrs, I made withdrawal of Rs.4000/- in Axis Bank ATM ID No.CWAC00604 (record No.3569) in Secretariat campus. I got a receipt stating that “Transaction declined 072” but the amount debited from my account. I complained in my branch on 23.01.2017 as advised by the Branch manager to lodge the complaint after seven days. But till date, after lapse of 14 days, my amount not reverted back.
I request you to kindly revert the debited amount of Rs.4000/- at the earliest. My email id. [protected]@rocketmail.com
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Mar 6, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2017
Axis Bank Customer Care's response
Hi Venki,

Sorry for the trouble. Please liaise with your account holding bank for any further assistance in this regard.

Regards,
Axis Bank
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Account is blocked from 1 month.we submitted rekyc docs 5 times but they dont gave any response. plz solve this problem as soon as possible. i have faced so much trouble from it & going into loss gradually.

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