[Resolved]  Axis Bank — transaction failed but amount was deducted from my account

Address:Bangalore, Karnataka, 560032
Website:IRCTC

18 july 2017
I was booking train tickets from irctc app, i proceeded for payment. Finally tickets were not booked but the amount got deducted from my account.
I request for a refund on my account.
Irctc app showed the reason that "bank did not respond" for the failed transaction on 18th july 2017 but as of today i. E. 19th july 2017 the reason showed is "payment failed".
Was this information helpful?
No (0)
Yes (0)
Aug 20, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2017
Axis Bank Customer Care's response
Hi Ayesha,

Sorry for the trouble. Please share the details of your concerns on the e-mail ID provided at http://bit.ly/2obM4ab along with the transaction details for us to assist you.

Regards,
Axis Bank
Complaint comments 

Comments

I from my axis account i am losing money ofRs.11.8 everyday based on TIP/SCG.VISA.POS.DT transaction. Kindly do a needfull

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Axis Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    52%
    Complaints
    12953
    Pending
    0
    Resolved
    6557
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all Axis Bank contact information