[Resolved] Axis Bank — transaction failed but payment deducted from credit card

[Resolved] Axis Bank — transaction failed but payment deducted from credit card

S Shivanand Ekatpure from Ahmedabad, Gujarat Feb 23, 2019

I was paying with axis bank credit card for flipkart. Transaction was failed. I tried again but still transaction failed. While trying for 3rd time i got 2 messages from axis bank regarding deduction of payments. So i checked booking history in flipkart but there was no any successful transaction. So total 12598/- amount was deducted but no any successful transaction. Please let me know what to do to get my 12598/- back Was this information helpful? No (0) Yes (0)
Mar 29, 2019 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Feb 23, 2019 Updated by Shivanand Ekatpure I tried to contact credit card customer care but there is no one available to pick up call even after 10 minutes of waiting. Verified Support Feb 25, 2019 Axis Bank Customer Care's response Hi, we understand the inconvenience you have faced. Failed transactions are automatically credited back into your account on the same day. Should this credit not happen, do share details with us on this secure link https://bit.ly/2Na7gH8 so that we can resolve it at the earliest. Regards, Team Axis Bank
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