[Resolved] Axis Bank — Unable to login to net banking

[Resolved] Axis Bank — Unable to login to net banking

D DikshaDK from Bengaluru, Karnataka Dec 28, 2021

My father is unable to log in using the user id and password which he has been using for the past 2-3 years. The error messages are different everytime 1. Invalid details entered 2. User not active etc When we try to enable user id it says 1. KYC not done 2. User already active When we try to change the password it says 1. Entered details doesn't match the KYC details that Bank has So each time the error message is different and vague. We have tried to log in using the user id and password and also using the debit card details but are still unable to log in. We have called customer care several times and visited the local (Gangtok) Branch and still no help has been provided. It is causing us a lot of problem as our money is stuck in the account and no resolution is being provided. +3 photos Was this information helpful? No (0) Yes (0)
Feb 5, 2022 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Dec 31, 2021 Axis Bank Customer Care's response Hi, we are open to help you! Please share with us the registered contact number of the account holder and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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