[Resolved]  Axis Bank — unable to pay outstanding of axis credit card

I am writing this with regards to my axis bank credit card bill payment. My Credit card number is [protected]. I am using this card last almost 5 years.
My card credit limit is 196000, right now the outstanding amount is 180000 as per the last month statement(Sep, 2018). I was paying the minimum stub amount since
last 1year due to my family medical issues and I paid almost total 1lakh of rupees.

This is to inform you that I cannot pay this amount as my family has fallen under hard time in recent months,
but we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 20% of my debts. If agree to settle with this amount, I shall be clearing their dues within the next 5 business days.
More than 20% is not affordable for me in the present situation.

I am ready to settle this as soon as I get the confirmation from your side.

Please know that I have appreciated the patience and professionalism that your staff has given in this process,
and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Please reach out my number: [protected]
Mail id: [protected]@gmail.com

Thanks,
Subhadip Bhanja
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Oct 29, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2018
Axis Bank Customer Care's response
Hi, we acknowledge the details in this regard and will address your concern within 24 working hours. Sorry for the trouble. Regards, Team Axis Bank
Sep 22, 2018
Updated by subhadipbhanja
Unfortunately till now nobody from AXIS bank contacted to my registered mobile number regarding on my concern. Please cooperate with me.
Sep 24, 2018
Updated by subhadipbhanja
Hi, we acknowledge the details in this regard and will address your concern within 24 working hours. Sorry for the trouble. Regards, Team Axis Bank

Not yet crossed 24 working hours from Axis bank point of view to analyze my concerns and revert back. Its most unfortunate.
Verified Support
Sep 28, 2018
Axis Bank Customer Care's response
Hi, with reference to the service request number 44952476, we understand our Bank official is in contact with you regarding the settlement request for your credit card. Sorry for the trouble. Please rate your experience on the service offered to you in the referred matter, at the following link: https://bit.ly/2qDNV5q
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