Axis Bank — unauthorised transactions from axis bank credit card

Address:	Mumbai City, Maharashtra
Website:	application.axisbank.com/webforms/axis-support/unregistered-email.aspx

Dear Axis Bank / Indian Consumer Complaints forum,

From my Axis Bank Credit Card ending with number 1892, there were 4 Unauthorized Transactions happened, totaling to INR 32, 990/- on 19th March 2018. On the same day I have blocked my Credit Card with Axis Bank. On the very second day on 20th March 2018 have filed an FIR with Police and submitted a request to Axis Bank on 21st March 2018 with Service Request number 39793601. Dispute Form with, FIR Copy and Incident Letter were properly submitted to Axis Bank via Courier and via Email on Axis Bank Website.

I received an acknowledgement to Email from Axis Bank on 27th March 2018 acknowledging the receipt of document and tells a 30 Days to resolve on investigation. There were many calls made for checking the status of the case with Axis Bank Call Centre. I was given a Temporary Credit Limit for the said amount in March 2018 itself. On 19th June 2018, the said temporary limit was revered without any intimation to me. When I enquired with call center the said temporary limit was reversed on account of 90 Days have completed for the case filed.

I have been continuously following with Axis Bank since 19th March 2018 but still the query is not being resolved. It’s being more than 3 Months.

Request you to please refund the claim amount of INR 32, 990/- to my Credit Card. I will not be paying any Credit Card Bill unless and until the said amount is being refunded to my Credit Card. Any delayed payments to bills till then (generated till refund) would paid be without any interest charge or penalty or delayed charges.

Seeking urgent revert on the matter. If this is the way, the Axis Bank delays then I would be definitely switching over to another bank.