[Resolved] Axis Bank — Unauthorized deibit card deduction from google *octro inc g.co/payhelp#ca

RohanNayani

from Chennai, Tamil Nadu

Address:

Ahmedabad, Gujarat, 382330

Hi
I had fraudulent transactions happened on my debit card with out my concern or otp as below on 07th june 17:34pm (Ist)

Account number : [protected]
07/06/2017 pur/google *octro inc/g.co/payhelp/google *octro inc debit 26000 inr

I lost inr 26, 000 with out my involvement, i never deal with this site for any transaction in the past.
Request you to help me and refund back my amount.
Please let me know if you need any other information.

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Jul 9, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2017

Axis Bank Customer Care's response Hi Rohan,

Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV along with the transaction details for us to assist you.

Regards,
Axis Bank

Jun 19, 2017

Updated by RohanNayani Hello Axis bank guys,
You have already given me a reference number against this issue : 31759903
I have already submitted all documents then why you guys are waiting for... ??

you know very well this is not our fault, hope your understand so please do reverse this payment asap.

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Comments

RohanNayani

from Chennai, Tamil Nadu

Thank you for info
Yes i have wrote an email on last day. hope you will resolve this issue asap. because i have all accounts in AXIS bank so don't want to transfer all into other bank.

I just want my money back. thank you.

Axis Bank Customer Care's response, Jun 9, 2017

Verified Support

Hi Rohan,

In case you have written it to us, our executive will get back to you soon.

Regards,
Axis Bank

Milind Rao

from Ramtek, Maharashtra

Dear Sir,

My credit Card with AXIS Bank Limited was used for 2(Two) un-authorized transaction of Rs. 50/- and Rs. 26000/- on 04.06.2017. I came to about these after receiving the SMS in that behalf. After these I immediately blocked my above Credit Card.

I never deal with this site for any transaction in the past. Request you to help me and refund back my amount.

I have also raised the dispute regarding the same with Bank.

Axis Bank Customer Care's response, Jun 13, 2017

Verified Support

Hi Milind,

Sorry for the trouble. Please write to us at http://bit.ly/2oy1P87 along with the transaction details for us to assist you.

Regards,
Axis Bank

RohanNayani's [Complaint's author] reply, Jul 5, 2017

Did you receive your money back milind ?

RohanNayani

from Chennai, Tamil Nadu

Hello Axis bank guys,
You have already given me a reference number against this issue : 31759903
I have already submitted all documents then why you guys are waiting for... ??

you know very well this is not our fault, hope your understand so please do reverse this payment asap.

Axis Bank Customer Care's response, Jun 20, 2017

Verified Support

Hi Rohan,

Sorry for the trouble. We are looking into your concerns via service request number: 31759903 and will get back to you on your registered e-mail ID shortly.

Regards,
Axis Bank

RohanNayani

from Chennai, Tamil Nadu

There is no such a good response from axis bank.
1 month have passed but still not "receive my money back".
Frustrating service..

Pâwąñ Přâķáşh Ğűpţå

from Patna, Bihar

sir i recived this msg in my mobile no.[protected]
your a/c no.×××××645788 is debited with INR 650.00 on[protected]:50:27
a/c bal is INR 12101.71
Sir every month is Rs.650 debit my account
sir please help and deactivate this service or call me back my no.[protected]
please help me sir...