Axis Bank — Unauthorized transactions on credit card

Address:Axis bank, Jubilee hills Branch Hyderabad

Date of incident - 10 jan 2020
I am 52yrs old woment harassed by axis bank
After observing fraudulent transaction to the amount of 1, 67, 450 (One lakh sixty seven thousand four hundred and fifty), on amazon website so i called customer care of axis bank and blocked my card. I mailed my details to bank by email too. Sr no 58466183 is my ref number.
I have no idea that i have to submit fir other documents with 20 days.

In june i received call from bank and ask me to submit documents along with fir.
I didnot know that i have to submit above said document to be submitted within 20 days. So i have to pay total amount in august.
I filed fir during covid time (I got covid) with difficulty and submitted in august
So bank is using this excuse to reject my request.

So now i have to pay for unauthorized and fraudulent transactions made by unscrupulous people?
I request you not to put such a financial burden on a house wife.
Please give my right to justice. Looking forward for positive response

I can mail all attachment through email as files are not uploading

Thanking you
Anuradha thota
[protected]
Anuradha [protected]@rediffmail.com
Anuradhathota. [protected]@gmail.com
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