Axis Bank Complaints & Reviews

I have cleared all the outstanding amount that was reflecting on my cibil. Axis bank told me that the payment status will be updated in 3 months and will reflect on my cibil. Now it shows that amount is written off though i made a payment. Axis bank refuse to provide an noc....

Today on 14.09.2020 i made a transaction of amount rs 84949 against my gold loan of muthut finance. Although the transaction was failed the amount was debited and which has also not refunded to my bank account. Please resolve the problem at the earliest. Transaction i'd is 20200914t[protected].
Anowarul.

Dear sir
I would like to inform you that from march 29 to june 4 2020. I was payment rs. (500+810+860+1410) for cesc elecric bill through google pay. Every time balance was deducted from my account but it not reached not a single time to cesc account. More over there is no balance return on my account yet.
Please look into the matter.

I have never approved any credit card for my account with axis bank, but without my permission they have activated one credit card about which i did not get information, the first time i came to know about credit card is when minimum due amount is debited from my account to credit card payment.

It is illegal to activate any credit card on my account without my permission.

Additionally, their customer care support is actually non existent. None of their customer care executive were able to help me on the online chat. Once i ask my question, my chat will be blocked and another chat will not be allowed. Their customer care phone numbers were not reachable all of the time and even when i got connected once, the executive was not able to help me with the credit card issue.

Worst experience with their customer support till now!

Hi team,

I have been using axis credit card from 2010 (Last 10 years).

Hence i want to report this matter to you. Please look into this issue asap and provide me a resolution of this matter.

Details of this issue -

I purchased an amazon product on 20th feb 2020 with the amount rs. 2745 now, due to covid 19 and personal reasons, i requested for product return as it was damaged and amazon has successfully picked up the same product from home. The return has been initiated from amazon on 24th august 2020 05.02 pm with return reference number 080029. I have not received my amount back to the credit card ending 5295 yet.

Hope to get a positive reply from you. Many thanks!

Dear sir i have paytm fastag in my vehicle and no. Mp21 g 1721 and still not working due to nhai told me your axis bank tag activated and axis bank already emailed me your axis bank tag deactivated. And i m suffer at every toll plaza with my new paytm fastag. Kindly do needful and resolve my issue as soon as possible

Dear sir/madam

I had a axis bank credit card

[protected]

In august/september 2019 i lost that card.
Then i block and replaced that credit card with new one

[protected]

One active account is standing in credit report against that credit card
[protected]

Plz look in matter and help me.

Dear sir
i am not a customer of your bank but the telemarketing branch of jind haryana frequently calls me regarding new plans and offers.I am not interested in such plans and feel very disturbed.Please ask them not not to call my numbers [protected].[protected] and [protected].I have dnd also still they are calling me. If this does not work then i will have to approach the ombudsman or rbi.
Thanks.

My debit account it debited with inr 2, 18, 298/- by a fraudulent and i never got an otp or sms notification from the back. The account was debited on 7th sep 2020 at 5:33am, it was debited by ecom pur/amazon seller services/560005 please have my hard earned money back as this was not initiated by me. I reported this back within 0-3 working days, and filled police fir too. I am so much worried as all my hard earned money is now gone. Attaching fir and bank statement. Please resolve asap, i feel no trust in axis bank now and it will definitely affect banks relationship with my employer.

Your nabagran br (2920) debited my sb a/c. No.[protected] for rs.354/- on 13.4.2020 and again rs.354/-on 27.4.2020 towards annual debit card chages. I visited the branch twice but they failed to give me a satisfactory reply. Please explain why you have debited the amount twice. If you have wrongly debited the amount, please refund the same to my account.

Hello,

My salary din't got credited in axis bank and i have requested my employer to reinitiate the transaction and they did it and said bank has rejected it twice. I have contacted bank nearly 20 times and no proper response is provided. admist covid they asked me to complete kyc going to nearest branch and i did that too but still i dint get salary. when calling their agents they are intentionally cutting the call after explaining the concern. and they charged me for the debit card and kept my account inactive and turned it into savings account and asking me to pay now for not maintaining min balance of 10k.
please take action

Last time, forty thousand rupees was deducted from the savings account, but twenty seven thousand rupees have been transferred to the loan account, it has not yet come into the account and the same problem is always to solve this problem, for which Mr. Mann will always be grateful to you. Vishwas Murari Kamar Singh Mobile Number [protected]

I visited to axis bank branch alwar by pas road to deposit the cash amount of rs 2.5 lakhs at the time of deposit the cashier acknowledge me that there will be charges is applicable on the deposit of above amount because my account is of axis bank phool bagh branch after that i left the counter because of deposit charges. After wards cashier cashier come out and asked me to deposit of rs 2 lakh in by paas branch without any charges and i do the same on his insists. But rs 875 plus gst is debited from my account on deposit of rs 2 lakh dated 9.08.20 and i logged the complaint for the same on 09.08.20 on branch in written and at customer care also and the call log no is 62017972. My acc number is...8758. Please resolve my concern as soon as possible because one month is already passed and my concern is not resolved till yet. I shall be very thankful to you...

Vipin
[protected]

Dear Team,
I am unable to login to my account due to session time out issues. I have mailed to the concerned team as well. Please look into the issue as soon as possible.

I am using the axis credit card from last 2 years and now have some financial problem to pay the amount on regular basis due to my job change. So i hereby request you to convert the balance outstanding amount into 24 month EMI. It’s easy to pay the bill on monthly basis.
Otherwise its difficult to pay the monthly amount. I request you to please do the needful.

Dear team,
Please find the below details:

Name : vijay bhakte
Dob:30/05/1987
Application reference number: c1-[protected]-c1

Last 12th aug 2020 i have applied for credit card and i have received sms on same time 12.08.2020 your credit card has been approved and axis bank executive will call you shortly to schedule an appointment for kyc documents to be pickup and then on 21st aug 2020 executive was pickup my all kyc documents, salary slip etc. And also done aadhar authentication through tab and finger print scanner. But still i am not getting any further update in my credit card, when i call customer care they are telling your application is in process, but myself received approved confirm, what is going on i don't know, please check and revert back.

Regards
Vijay bhakte
Mob no: [protected]

Hi, I have opened a corporate salary account with axis Bank under the supervision of mr. Subhadeep Dutta. The branch is Akansha more, Kolkata. More than one and a half month has passed. The salary has been credited in the account but neither the bank representative nor the courier service are taking any initiation to deliver the kit to my given home address. Utterly disappointed with the service of Axis Bank.

Axis bank fasttag was issued along with the vehicle at the time of purchase. When it was setup originally, it gave a lot of trouble, however the call center helped us through this. This was in november 2019.

When trying to recharge the account now, the amount was returned with the message that it exceeds limit. On following up with the call center they mentioned that the account is blocked as KYC is not done. This is after having submitted all the documents at the time of vehicle purchase.

I fail to understand how they can hold/black list and account when we have already submitted all the documents and it is a failure on the banks side to perform the updates on thei systems

To,

The head office,

Axis bank,

Pandurang budhkar marg, worli

Mumbai - 400025

Respected sir,

I am starlin stephen bank holder of hdfc bank and kotak mahindra bank - coimbatore (Tamil nadu). I made transaction to one of your account holder through google pay upi. On, 8th sept. But they are scammer and later tried to contact them but no response to get back my money. I made around 26, 500rs. I attached my screen shots with transaction details in this mail to verify. I kindly request you to get back my refund amount from wrong transaction account. As soon as possible verify from your side. I hope you will help about this issue. I shall be thankful to you.

Take further action on them, they are your account holders.in case you need support, sure i will do police complaint raise on them.

My contact number: [protected], [protected]

Yours faithfully,

Starlin stephen

Hi,

This is with reference to my multiple complaints dated as below to axis bank on all the possible email ids, phone, bank branch since march 2020:-

18th march 2020, 18th june, 21st june, 24th june, 7th july, 30th august, 1st september, 5th september and 1 in the bank on 5th september 2020 – kalkaji branch

I would like you to note the following: -

1. My registered mobile number in the bank is [protected] (This has been verified and confirmed by the kalkaji brach of axis bank) - however, i am not receiving any messages of my transaction of any my cards, no otp messages, no credit card statement messages, no intimation of any transaction
2. Axis customer care number employees are not accepting my complaints since march’20 (Lockdown period) – reason shared by them – mobile number not registered

• the case is of a fraudulent transaction for which there was no message received to me from axis bank
• the fraudulent transaction has been done from my add on card which never got activated by me till date
• since march as it was a lockdown period for india, axis bank customer care refused to register my complaint on phone stating this is not my registered mobile number whereas bank branch is confirming this number as my registered mobile number.
• hence, i was constantly mailing on the email ids of axis bank as per the dates stated above
Case:-
There is a transaction made on my add on credit card, card number – [protected] on 5th december 2019
6. As shared, i am not getting any transaction intimation message on my registered mobile and no otp messages are being received. There was no transaction message received for this transaction as well
7. This card has never got activated by me till date it is still in original envelope and in my custody.
8. Since i did not receive any message, i was not aware that any fraudulent transaction has been made on my card
9. I received first message from axis bank in march for the outstanding amount. Which was a surprise to me as i didn’t use that card.
10. Since so many years, i have not received any message on my credit card statement generated, outstanding amount, transaction etc. Till date i do not receive any statement messages on my card from axis bank to inform me that whether my card has been used anywhere and what is the outstanding amount i have to pay.

Post received the message i got alerted and reached axis bank on my transaction and informing axis bank to do the investigation. As it was a lockdown period, i was unable to go to the bank to register my compliant. Hence, i called customer care and to my surprise they refuse to take my complaint and ask me to call from my previous number (Which i am not using anymore its been more than 6 years)

Hence, i started emailing. However, there was no resolution on my email complaints.

Now after so many complaints there has not been any investigation done till date on that fraudulent transaction and there is big amount of late fee being charged on my card every month.

This kind of support and customer service from such a reputed bank is unacceptable. The bank is unable to provide basic service of message intimation and customer support is refusing to take my complaint.

I look forward for your support in resolving the issue. As i have been charged for the amount which i have not spent and bank is not listening to me. Kindly help getting the fraudulent transaction amount removed and late fee removed from my card.

Thanks for your support

—
Warm regards,
Vineeta arora
[protected]