Axis Bank — Unethical behavior and debit freezed my account for not taking a life insurance

Address:

New Delhi, Delhi

To whomsoever it may concern Dear Sir, My name is Kamil khan S/o Kamaluddin R/O A – 511, G.D. Colony, Mayur Vihar 3, New Delhi 110096; I just want to inform you that I have opened an account in AXIS BANK Mayur vihar 3 branch dated 10/08/2015. I asked the bank officials that I want to open an account because I have to transfer an amount of rs 5, 00, 000/-(rs five lac only) against one of my property. This property I have to sale out to deposit fees of my younger sister higher studies. The Bank officials made me wrong commitments about the bank policies and other information and now they are harassing me without any reason. The definite and exact scenario depicting the date and approx time is being mentioned below- 10/08/2015 – I talked to one of the employees of AXIS BANK mayur vihar 3 branch named Tarun mittal about opening of my account and the fund of Rs 5, 00, 000/-(Rs Five lac only) which was to be transferred in that account. Mr. Tarun Mittal deputed another employee named Mr. Roshan Singh to open my account. Mr. Roshan Singh verified my documents and made a visit to my home (address given above) to verify my home address. After every verification Mr. Tarun Mittal, around 12:00PM said your account will be activated in half an hour and you can transfer your funds after 2:00 PM. At 2:30 my funds were transferred by mode of RTGS from account no banked by IDBI bank. I received a message at around 2:39PM from AXIS BANK that my account has not been activated. I went to the bank again around 4:00 PM and the bank officials Mr. Tarun Mittal and MR. Roshan Singh again committed that you don’t worry your account will be activated till 6:00 PM. 11/08/2015 – ASM Mr. Vinod Soni and Mr. Roshan Singh visited my house and verified my documents once again since I was not at home I was in Dehradun for my younger sister’s counseling. 12/08/2015 – Around 10:00 AM ASM of AXIS BANK Mr. Vinod Soni came to my residence with Mr. Roshan Singh and Mr. Umesh Bhatt and insisted me to take a Life insurance with a Premium of 1 Lac to activate my account. I asked them to give me time to think till Monday 17/08/2015. However they activated my account that day and asked me to meet the branch head of AXIS BANK Mayur vihar 3 the very next day. 13/08/2015 – I went to bank around 10:30 AM met the Branch head Mr. Sourav Das. We discussed some financial instruments and again he pressurized me to take a life insurance with a Premium of 1 lac with an RD of Rs. 4000/-pm. When I refused to do the same instantly and asked some time for the same they debit freeze my account. Branch head Mr. Sourav Das and Operations head Mrs. Ashima Malhotra ignored me every time and harassed me mentally and physically by calling me in their office and made me sit there for 2 hours and nobody entertained me. Around 4:00 PM I went to the Branch head Mr. Sourav Das And asked him the procedure to defreeze my account. Branch head Mr. Sourav Das Asked me to give my rent agreement and existing account statement to defreeze my account. I called the ASM Mr. Vinod Soni and asked him the solution and told him that you are harassing me mentally and physically he clearly said you can go to the consumer forum happily. 14/08/2015 – I went to bank around 10:30 with my rent agreement, account statement of existing account, adhaar card acknowledgement and handed over the documents to Mr. Roshan Singh, he said I will give it to the Branch head Mr. Sourav Das and will tell you what the status is. Well nothing happened that day and bank didn’t respond to my calls and applications. 17/08/2015- I went to the bank around 11:00 AM and I came to know that Branch head Mr. Sourav Das is on leave, I went to operations head Mrs. Ashima Malhotra and she clearly said that I don’t know what’s your matter and I am not least concerned about it. I called cluster head Mr. PK Gupta and told him my problem he said I will revert you back; well he said that you submit all your papers and it will be defreeze. 18/08/2015 – I went to bank around 1:00 PM met the Branch head Mr. Sourav Das, he said “Mr. PK Gupta is no one to say in my branch matters, I am the owner of this branch and he knows nothing. And I can’t open your account I need your property papers.” I called again to Mr. PK Gupta told him everything he said you submit all the papers and we will see. I submitted my property papers to Branch head Mr. Sourav Das, he said I want original, I asked him sir originals are in Gorakhpur he insisted me to get either originals or get these papers attested with a gazetted officer. 19/08/2015 – I went to bank around 10:00 AM and handed my attested documents to Branch head Mr. Sourav Das, He accepted the documents and said that he will see to it. 20/08/2015 – I went to bank around 10:30 AM, Branch head Mr. Sourav Das Said he can’t entertain me right now he asked me to come at 3:00 PM. I again reached the bank a 3:15, Branch head Mr. Sourav Das Said that he will not open my account and he needs original copies. I request you to please tell me sir what is the solution of this problem I have been tortured by AXIS BANK employees on ground of communalism and not going for a life Insurance, I was unable to deposit fees of my younger sister for her graduation and time of 10 days has been elapsed after I have priory informed bank officials about my fund and the purpose of it. My younger sister who is in class 8th is not able to attend the school because due to account freeze I was unable to buy books and copies for her. Moreover, I have been humiliated by my Land lord for not paying of rent and he has given me warning to throw me out of my house. AXIS Bank has opened my account on the name of “Kameel Khan” and afterwards they forged my documents and change the account name to “Kalim Khan”. I have been trapped and rigorously harassed by the Axis bank employees. I just need a solution for all this mess, AXIS BANK false commitments and a valid answer for wasting my time, energy, and money. My every visit can be inspected in your CCTV camera recordings and every document which I have submitted is attached with this letter. Hoping for a positive reply. Thank you.