[Resolved]  Axis Bank — Uninformed Deduction Of amount From Salary Account

Address:

Mumbai City, Maharashtra

A sum of amount Rs 598 is deducted from my salary account in the name of consolidate DP charges, my salary account was opened in Jan 2013 with ahemdabad Axis bank branch for promotional purposes it was a 3 in 1 application form(saving/D-mat/trading) which they claimed to be free of charges. D-Mat and trading account have never been activated or used still Rs 500 were deducted for annual maintenance charges of D-Mat account and Rs 32 + Rs 65 towards service tax for D-Mat account, I spoke to customer care for 5 times and they said that D-Mat account is free for 1st year and will be charged from the second year onwards which was not informed at the time of opening the account(they said that all services will be free). They did not mentioned that it will be chargeable from 2nd year even if we don't activate it also the did not provide with and prior mail about the same and did not send any S.M.S alert on deduction of that amount.