Axis Bank — unnecessary harassment of customers

Address:

Surat, Gujarat

Sir/madam,

I am an axis bank customer since 17 years. My account is in axis bank, ghod dod rd branch, surat. I have been fooled many times by the bank employees. But this time for a simple reason they rejected the clearing of my cheque. For the last many years my cheque has been being cleared though there was a slight mistake in the account name; which was already there from the beginning.in opening the account, they didnt had any objection, neither they asked me to change it then. This time they didnt pass the cheque of not very high amount and they made a big issue that they wont pass any cheque without correcting the mistake. There is just a mistake of a single letter in my account name which has occured due to the mistake on my pan card. They never asked to change it in so many years. And i agreed to get my pan card corrected but till then how could they hold back the clearing of my cheques. I even showed them my husband's documents with the correct surname, still they didnt agree. I am an old customer of axis bank & a senior citizen and for this minor reason they are not ready to clear my check till i have submitted the documents again. Instead of catching new & fake customers, they are harassing their old, faithful customers, especially senior citizens. Rules are made for man, not man for the rules.