[Resolved] Axis Bank — UPI amount debited but the merchant did not receive the amount | |
This is regarding the UPI transaction which I did on March 27th, 2021 of Rs. 1320 via Paytm. The transaction got successful from my end and the amount got debited from my savings bank account (HDFC) but the merchant didn't receive the amount in his account. Due to this, I have to again make a payment of Rs. 1320 with my other card. After so many follow-ups with the HDFC bank, I have got the below details about the transaction. The amount has been transferred to the below account number. Beneficiary Bank: Axis Bank Beneficiary Account No. : ***********2063 Beneficiary IFSC: UTIB0000000 After checking with the merchant, the above-mentioned account number is not the merchant's account number and IFSC mentioned above is not a valid code. Please help me in getting my money back into my HDFC bank account. The transaction details have been attached for your reference. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support May 20, 2021 Axis Bank Customer Care's response Hi, we request you to liaise up with the remitting bank from where the amount has been debited for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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 4 Comments | |
Comments
Hi Ankit
I am also facing the same issue has the amount got refunded to you
I am also facing the same issue has the amount got refunded to you
I did transaction on 15/10/2023 amount has been debited but merchant doesn't receive money, when i complaint this after 4-5 day i know that money has debited in another account but today itself I'm confused how it's possible.
Account number is [protected] and ifsc code is utib0000000
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Account number is [protected] and ifsc code is utib0000000
Sunil Devatara's reply, Jan 18, 2024
Did you get the refund? Let me know I am also facing the same issue.
I faced the same issue yesterday. Any updates on this?
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Can you please help me how to get it resolved?