[Resolved] Axis Bank — UPI amount debited but the merchant did not receive the amount

[Resolved] Axis Bank — UPI amount debited but the merchant did not receive the amount

A ankit.taneja2009 May 8, 2021 Feb 13, 2024 This thread was updated on Feb 13, 2024

This is regarding the UPI transaction which I did on March 27th, 2021 of Rs. 1320 via Paytm. The transaction got successful from my end and the amount got debited from my savings bank account (HDFC) but the merchant didn't receive the amount in his account. Due to this, I have to again make a payment of Rs. 1320 with my other card. After so many follow-ups with the HDFC bank, I have got the below details about the transaction. The amount has been transferred to the below account number. Beneficiary Bank: Axis Bank Beneficiary Account No. : ***********2063 Beneficiary IFSC: UTIB0000000 After checking with the merchant, the above-mentioned account number is not the merchant's account number and IFSC mentioned above is not a valid code. Please help me in getting my money back into my HDFC bank account. The transaction details have been attached for your reference. +1 photos Was this information helpful? No (3) Yes (25)
Aug 6, 2021 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support May 20, 2021 Axis Bank Customer Care's response Hi, we request you to liaise up with the remitting bank from where the amount has been debited for further assistance in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
4 Comments	Share
Submit Close

Related Axis Bank reviews

View all 12999 Axis Bank Reviews

Comments

Manasa Chittur

from New Delhi, Delhi

Sep 4, 2022

Hi ankit.taneja, I'm facing same issue with transaction to merchant as you stated above.
Can you please help me how to get it resolved?

UPI amount debited but the merchant did not receive the amount - Comment #4046358 - Image #0

Sunil Devatara's reply, Jan 18, 2024

Did you get refund ?

Manish adepu

Dec 8, 2022

Hi Ankit
I am also facing the same issue has the amount got refunded to you

Ro@hit

Nov 10, 2023

I did transaction on 15/10/2023 amount has been debited but merchant doesn't receive money, when i complaint this after 4-5 day i know that money has debited in another account but today itself I'm confused how it's possible.
Account number is [protected] and ifsc code is utib0000000