B. E. S. T. Undertaking — nuisance by best staff & police boarding from front door

Address:

400101

First of all on behalf of all mumbaikar and particularly all best passenger i am thankful to all of you for reducing fare
As you are well aware that after reducing fare passenger in bus increase but at the same time there are some issues to be resolved for better and comfortable service to passenger
First of all it is required to stop allowing front door entry to best staff
As best staff is allowed to travel free but no where it is mentioned that they are allowed to board from front door but practice is that they are boarding from front door and standing there only and creating nuisance for handicap, senior citizen and ladies who want to get down and handicap seating on handicap seat
I had earlier also complain regarding this at the time of mr. Khobragade (Gm)
Now my humble request to all of you to stop allowing best staff to board from front door and also instruct driver not to stop bus for best staff and police personal anywhere even without bus stop
Second thing is that if you observed that as per time table on all route there will be difference of 10 to 20 minutes between two bus but reality is that when bus is coming that time two to three bus of same routes are coming together and than after for more than 45 minutes to an hour no bus will come and when ask we will get simple answer because of traffic now i will ask all of you onething if traffic hurdle than how all bus coming together so this things to be resolved immediately

Reply to above & subsequent correspondence but no positive response
Sir,

We thank you for various suggestions and observations regarding best bus operations.
We have planned to increase midi and mini buses through hiring to operate on feeder services connecting railway stations, cbd areas and housing complexes. This would definitely reduce the waiting time of passengers at the bus stops and increase the availability of best buses.
As regards the staff boarding from the front exit, the instructions are being issued to the bus drivers.

However, if you find bus drivers allowing the passengers other than permitted to board from the bus you may inform the best helpine with details or write toi us so that immediate action can be taken

Thanking you,

Yours faithfully

(S a sawant)
Dy. Chief manager (Traffic)
Even after so many email there's no progress or improvement in the situation this prove only two things
1) either you haven't issue any instructions or revised instructions to your staff
Or
For your staff higher authority instructions is nothing they will do what they want
If you have issued any instructions than why your staff is not following and why you are hesitate to display notice as i suggested

If this is attitude of best management and best staff than it is sure the day are not far away that best has shut down and mumbai will become first metropolitan city in which public transport is in hand of private party
It is because of bmc best survive because of such attitude only best had made such a huge loss
Now let confirm

Dear sir

I refer to your mail and like to know that as you have mentioned in your mail that

The handicapped persons, senior citizens and expectant mothers are allowed to board the buses through front exit. The revised instructions are being issued to the bus drivers and bus conductors to ensure that the above category of the passengers should only be allowed to board through the front exit.
When above revised instruction will be applicable

As regards your query, we have to inform that the police personnel or best employees are not allowed to board the bus through front exit.

Can you display this in all bus and all bus stop on
Prominent place that police personnel or best employees are not allowed to board the bus through front exit

When above instruction will be implemented