Bajaao — Most hopeless after sales team ever experienced

Address:	Mumbai City, Maharashtra, 400087
Website:	www.bajaao.com

I got good offer in the product. It was actively delivered in a good packing.

However there was a minor issue in the guitar which was delivered - there is a buzzing sound very clearly audible in the 2nd & 3rd frets of 1st, 2nd and 3rd string (And also in some of the frets of 6th string). Hence i thought of replacing the guitar through their 14 days replacement policy. I was aware that they have a policy that if you want a replacement/return, you need to properly pack the guitar and send it back. Hence i stored all their original packing properly. I asked friends as well as searched internet to see if there is a way in which i can solve the buzzing problem myself. However i got advise to get the replacement from everyone. So on the 12th day, i sent them a mail to arrange for the replacement. They were quick enough to arrange for the replacement. I myself did all the packing for the guitar, using the original packing boxes, bubble pack etc. The product was picked up from my home. Then there was absolutely no response from them for more than 1 week. When i checked with them, they say that their team could not find any problem with the guitar, however if i still insist they will charge 15% of the product cost to do the replacement because the packing was not proper. I tried all my best (Through emails & phone) to convince them, but all my pleas feel into deaf ears. (I am playing guitar since last 25 years, and they were trying to convince me that there is absolutely no problem with the guitar) finally i asked them to send my product back as-it-is. So after some 15 days i got back my guitar, as-it-is, with the problem still existing, as-it-was since the beginning.

So my 2 paisa advice to the buyers is that you are likely to get a good deal on the website of bajaao, however there is absolutely no guarantee that you will get a good product. They have a crap after-sales team which would twist their crap policies, to make sure that you as a customer is left cheated at the end of the day.

Ps: one more related issue, i forgot to mention: the day when the product was picked up for replacement, i sent an email to the aftersales team that guitar's case, tremolo and allen key is with me. As i need a replacement, not a refund; hence you may exclude these items in the replacement guitar. The immediate reply to this email of mine from their after sales team was that this is against our policy, you should have shipped the product with all the accessories. Now the replacement depends on our warehouse team. I was surprised to read this email. I replied them that please inform your warehouse team, i am sure they will be able to take care, as this is replacement, not refund. To this they kept on informing their standard copy-paste response about their crap policy of deducting 15% product cost. So all-in-all one of the mostest crapiest after sales team i have ever encountered.

So my advise once again is: if music is really your passion, do not buy from bajaao.