[Resolved]  Bajaj Allianz — Bad conduct of Claims Team

Address:

Hyderabad, Andhra Pradesh

I have bought Travel insurance for both my parents travelling to Australia. My mom has hypertension which was mentioned at the time of policy purchase and the consultant Ishwar Ujigare advised that I dont have to upgrade the cover as this will not pose any harm in case of processing claims. Unfortunately on the new year eve my mom suffered TIA and got admitted to local emergency department. I have informed Bajaj claims teams duly and supplied all the details to them. Lakshmi Manduri from Bajaj Allianz is my contact thru out the process. Their moto from the very first moment was to how to get away from reimbursing the amount. It's been utter disgust that I had and been humiliated by the way our claim has been rejected ignoring the facts. We when spoke over the phone agreed on few things but on email she always mentions the different as if we havent discussed any. Now they are rejecting my moms claim citing Hypertension as the cause but the attending goverment doctor here clearly certified that it is not because of hypertension but is due to high cholesterol and high sugar level. I am escalated this to Greivience teams and waiting for their response. To any people out there who are thinking about purchasing Travel insurance with Bajaj, my advise, you are better of buying local insurance cover than Bajaj. Hand on my heart, they will not there to help you for sure. Best regards Ravi