[Resolved] Bajaj Allianz — Bajaj allianz extended warranty for my lg g4 mobile

bhargavarama007

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500097

Bajaj Allianz Extended Warranty for my LG G4 mobile

My LG G4 phone has extended warranty for 36 months. I have claimed my extended warranty on 12-Aug-2016. On regular followups one of the persons from bajaj took my phone on 17-Aug-2016. They said it will be solved in 3 working days. Today is 14-sep-2016. Its been one month, still there is no proper response from the people and no update where my LG G4 mobile is.

I have contacted customer care many times. A complaint is also registered against the case. The Issue no is: 63971485. And they said the concerned people will call in 3 days. No call from them till now.

Everytime when I call them, they said "Phone will be ready in 1 day", "It is on the way", "It is coming from delhi".

Now I'm fed up with these followups and their responses.

Following are some of the numbers given by customer care people:
Mallikarjun - [protected]
Thirumalgherry Bajaj allianze[protected]
No idea whose number is this (Gurgaon) - [protected]
Junaid: [protected]
Chandrasekhar: [protected]

POLICY / CHILD CERT NUMBER : OG[protected]-00241043

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Nov 12, 2016

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2016

Bajaj Allianz Customer Care's response Hi,

We're sorry about this. Our team shall check your issue and contact you soon to address the same. Also, if you could send in your contact number to help.[protected]@bajajallianz.co.in, it'll help us to connect with you faster.

We have registered your complaint with us with the Reference no. BA - 1077. You can write to us at help.[protected]@bajajallianz.co.in for any queries. Also do mention the given reference no. in the subject line of the email you send while sending your details.

Regards,
Bajaj Allianz General Insurance

Sep 19, 2016

Updated by bhargavarama007 Hi,

I have shared my contact details. Please take action on priority basis. It is already got delayed so many days.

Verified Support

Oct 12, 2016

Bajaj Allianz Customer Care's response Hi,

Thank you for sharing your contact number with us. We've escalated the same to our concerned team and they'll contact you soon to address you issue related to mobile phone at the earliest.

Regards,
Bajaj Allianz General Insurance