[Resolved]  Bajaj Allianz — Bajaj allianz picked up my, 51" samsung tv 2 months ago. Not returned yet.

Address:

400097

I had purchased a bajaj allianz extended warranty (Policy no og[protected] along with my 51" samsung plasma tv in 2014, worth rs 76500/-.
Recently due to a problem with the display, i raised a claim (Claim no oc[protected] with bajaj allianz in mid-august.
Their affiliate in mumbai, best electronics (Sher-e-punjab, andheri east) picked up the tv on 30th august 2016. Since then they have never contacted me for an update on the fix for the tv. I have constantly followed up on the status and they always gave me the same answer that the replacement panel is awaited from the company.

It has been almost 2 months since they have picked up my tv and there has been no resolution yet. For the last 2 weeks, they have even stopped replying to my phone calls.

This is not just frustrating but also very alarming as i am not sure whether they will every return my tv.
I have sent numerous emails to bajaj allianz customer care ([protected]@bajajallianz.co.in) also but have not received any response from them.

Please let me know whether this will ever be fixed and will i be able to get my tv back.

Thanks,
Tarun runwal
+[protected]