[Resolved] Bajaj Allianz — car policy document not changed after registration number is changed

nirjhar83

from Bengaluru, Karnataka

Address:

560100

I am currently using car insurance policy (OG[protected]-[protected] of Bajaj Allianz which is expiring in October 2018. I have moved from Noida to Bangalore, so changed the registration number and got new RC. Same is being requested in policy document to change the registration number. It has been inspected and all documents provided in Bajaj Allianz office (BTM branch, Bangalore 2 months back). No documents provided yet. Also sent mail on 10th July 2018 to [protected]@bajajallianz.co.in and reminders to customer care but no response. As talked to customer care representative, they conveyed that I have to buy new insurance policy. It is totally absurd. I have already paid the premium and still valid till October 2018 then why I should buy a new policy again.
They need to correct their system and should not loot the customers.

Thanks

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Sep 9, 2018

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Bajaj Allianz Customer Care's response Hi,

We'll definitely look into this. Please share your contact number at [protected]@bajajallianz.co.in so that we can get in touch with you at the earliest to assist you with your concern.

We've registered your issue under the Reference No. BA - 1387. Please mention the same in the subject line of the email while sending in your details.

Regards,
Bajaj Allianz General Insurance

Verified Support

Jul 27, 2018

Bajaj Allianz Customer Care's response Hi,

The soft copy of your policy has been emailed to you. Thank you for your support and have a great evening ahead!

Regards,
Bajaj Allianz General Insurance