[Resolved] Bajaj Allianz — extended warranty claim - no action on repair or replacement | |||||
Complaint: OC[protected]-00002952 Its been 10 days since the Bajaj Technician checked my TV ( 4th July was home visit) and said that either it will be repaired in 2 weeks else a replacement will be provided. Everytime I call up the call center, they say they only register complaint, rest they cannot do anything. They gave number of some managers, whose number is not working. However Call center insists only these non-existent managers can help. Call center is only to take claim and not to process. I need action in balance 4 days of promised 2 weeks ( 4th july to 18th july is 2 week - today is 14th July) and I look for action Was this information helpful? | |||||
Aug 17, 2018 Complaint marked as Resolved Bajaj Allianz customer support has been notified about the posted complaint. Verified Support Jul 17, 2018 Bajaj Allianz Customer Care's response Hi Balpreet, We've received your concern via Twitter and we're working closely towards it. We assure you of a quick update on the same. Regards, Bajaj Allianz General Insurance | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
78%
Complaints
2209
Pending
0
Resolved
1674
+91 20 3030 5858 [Customer Care]
GE Plaza, Airport Road, Yerawada, Pune, Maharashtra, India - 411 006
View all Bajaj Allianz contact information
Call center says --> they only register complaints. They cannot do anything further for me.
Strange, you dont have a process to send update to customer via email / sms for issues reported. This shows you dont have "customer service" attitude.