Bajaj Allianz — hospital cash policy

Address:

Pune, Maharashtra

Hi team,

Bajaj allianz has given us the hospital cash policy with a promise to produce only the discharge summary. However later i have initiated more clarification of required documents and maximum number of days covered on specific reasons. Now bajaj has shamelessly contradicting that list of documents and number of days promised via business letter. Post the hospitalization between 27 july to 11 august i have had submitted the claim on 15th august, 2019. However the company started follow up with us from 9th sept 2019 only. Paradoxical to the initial promises they have demanded more documents from the hospital, it was the irony of the patient that she had to travel back to the hospital 3 hours in bus to collect additional documents. On the 1st of october 2019, bajaj has deposited 25000 rupees into the customer's account without any communication on underpayment.in fact bajaj has silently deposited insufficient funds to the customers account. This is a fraudulent and unacceptable practice in this country.

Upon follow up bajaj high officials and grievance officers kept quiet (Shamelessly). Finally one of the kind officers, trupti kakkade has agreed to give an update in 24 hours and came back to me only after 8 days. Here are my communication with the company

First comes the promise from bajaj followed by the paradoxical denial of the promise while selling the policy.

1. Evidence of false promise to sell the policy.

From: amit eapen/cochin/bancassurance/general (Amit. [protected]@bajajallianz.co.in)
To: [protected]@yahoo.com
Date: monday, may 20, 2019, 11:49 am gmt+5:30
Dear sir,
Greetings for the day!!
Under hospital cash policy you can claim maximum of 30 days for hospitalization including pregnancy cases.
Kindly provide the below said documents for processing group hospital cash claims and please cousier it to the
Address provided in signature.
1. Duly filled claim form
2. Duly filled neft mandate form
3. One cancelled cheque leaf or 1st page of bank passbook (It contains, name, account no & ifsc code)
4. Copy of disharge summary from hospital
5. Copy of final bill settled in hospital
6. Aadhar copy
7. Pan copy or form 60
Thanks & regards,
| amith abraham eapen |
| relationship manager |
| bajaj allianz general insurance company ltd |
| 3rd floor, coastal chambers, opp. Mercy estate, perumanoor p. O, ravipuram, cochin 15 |
| +[protected],[protected]/53 | e-mail: amit. [protected]@bajajallianz.co. I

2, evidence of breach of promise or cheating

— forwarded message —
From: priorityhandle/ho-direct marketing/operations/general
To: [protected]@yahoo.com
Cc: ketki kerkar/ho - direct marketing/customer care/general ; trupti kakade/ho - direct marketing/customer care/general
Sent: thursday, october 31, 2019, 02:38:31 pm gmt+5:30
Subject: no one called up // policy no. Og[protected]-00002250 // issue no.80898718

Dear mr. Mathew,

Greetings of the day!

Regret you have had a reason to be dissatisfied with our services. We will strive towards improving our service standards to give you a better experience henceforth.

It is unfortunate that, despite our good intentions, you have had to undergo some discomfiture. Please treat this incident as an exceptional occurrence and not as an indication of our service levels.

We have reviewed the case internally and would like to inform you that the claim settled as per policy terms and conditions. We have paid claim for maternity for 5 days only.

Further, we will not be able to add your mother in policy in the midterm. We can process for the same at the time of renewal.

Request you to share birth certificate of child to process for addition.

We will not be able to provide compensation in this case.

Request you to revert for any other queries.

Regards,
Trupti kakade,
Priority handling desk,
Bajaj allianz general insurance co. Ltd.