[Resolved]  Bajaj Allianz — Insured address changed without my permission

Address:

Chandigarh, Chandigarh

I have had auto insurance with Bajaj for several years. Yesterday I renewed my auto insurance online on their website. Policy # OG[protected]-00004459. There was a question on the online form if I would like to get the hard copy of the insurance mailed to a different communication address (than the insured address). I provided another address since I have two homes. After making the payment online, they sent me a soft copy of the insurance on which I noticed that my insured address (which is in Chandigarh) was changed as well as the communication address. Since I did not authorize change of insured address and had only provided a different communication address, I emailed them to correct the error. Instead of correcting the error, they are now demanding a proof of address scanned and emailed to them. They offered no apology and did not acknowledge any problem with their online system. I think they should correct the error themselves and not make me responsible for fixing their problem. Their customer service is very unprofessional and I regret being with them for so many years. I would rather receive a refund and cancel my insurance instead of being harassed by Bajaj.