Bajaj Allianz — misbehaving on their mistake in name in the general insurance policy

Address:

Hyderabad, Telangana

I am really surprise that this big company customer care how misbehave with the customer and close their ticket without customer permission.

I took the motor policy with bajaj for this year. I had provided all the required documents while applying for the policy but after they made a mistake in my name. After couple of month i noticed this mistake and called their customer care to correct my name in policy but they are asking rc xerox as a proof document for name correction but i denied because this was the mistake from their end after provided all the documents.

I called multiple times their customer care and one of the customer care person name (Ranjeet kawdey, called on 9/24 at 4:30 pm ist). He misbehaved with me and when i asked to give you manager then he refused to give to the manager and after call he closed my ticket.

Later i dropped an email to their corporate email id where sahil has responded me on email and asking again the document. I replied back that i will not provide any document and since that no one is responding even after sending multiple reminders...

Is that way they handle their customers ….. Am i doing any mistake if i am denying to provide the document???

Nitin jain
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