[Resolved]  Bajaj Allianz — not responding to cancel the policy

Mar 20, 2018

Updated by akr1993 Even on registering the request on [protected]@bajajallianz.co.in as asked no further communication was received from their end. Only after contacting customer care I got to know that they are asking for a hard copy of the bond paper which is yet to be received or else I'm being asked to visit the nearest branch. They didn't even thought of dropping an email/sms to intimate me for the same. Are we still living in the era where we needed to visit the branch to purchase a policy? What's the need of online verification then? Bajaj Allianz is simply harassing me. They either want me to continue with the policy or leave my hard earned money to them. They are cheating customers. Stern action against them is needed

Mar 20, 2018

Updated by akr1993 Contact number : [protected]/[protected]
Email id : [protected]@gmail.com
I've contacted the customer service multiple times but they repeatedly asked me to contact the branch. Also stating that there is no other way out.
I don't understand the need to visit the branch office. Do my physical presence will make any difference? If purchasing policy or even verifying KYC is being done online, can't cancellation of the policy can be made online. Is this the way we are going to achieve our dream of digital india? Simply disheartening.

Mar 20, 2018

Updated by akr1993 Contact number : [protected]/[protected]
Email id : [protected]@gmail.com
I've contacted the customer service multiple times but they repeatedly asked me to contact the branch. Also stating that there is no other way out.
I don't understand the need to visit the branch office. Do my physical presence will make any difference? If purchasing policy or even verifying KYC is being done online, why can't cancellation of the policy can be made online. Is this the way we are going to achieve our dream of digital india? Simply disheartening.