Bajaj Allianz — online payment done for 2 wheeler policy, but policy is not issued

Sir,

This is regarding the 2 wheeler insurance policy. On 08th sep 2019, at 11.30pm I was trying to take online scooter insurance policy. So i have filled all the details related by vehicle and payment of Rs. 1931/- has been successfully done on the same day at 11.57pm. But on the last page of website was suddenly got stuck. It was asking me my previous policy number. I have put my previous policy number at site but suddenly it was not run further. So therefore i did not get my bike insurance, but the amount has been deducted.
Regarding this i have called to their customer care. Customer care assistant told me that, he was lodging my compliant and assure me to resolve the issue. He also told me to put a mail on their mail id, ie:[protected]@bajajallianz.co.in with amount Transaction proof. I sent mail to them on 9th sep 2019 at 12.30 am with enclosed all the relevant documents. For that I have got an interaction Id.1045794.
After that this is the fourth day, there is no further follow up from Bajaj Allianz. I have called them almost 30 time, but there is no proper response from them.

My Vehicle number : KL36F9002
Name : ANZ MARTIN JACOB
Vehicle Registration Year -2017
Model - Hero Maestro Edge
Previous policy - National Insurance (policy number :[protected])