[Resolved]  Bajaj Allianz — travel insurance claim has taken 4 months. receiving past due notices

Address:

Dehradun, Uttarakhand, 248001

To whomsoever it may concern
Claim Number ::1361855

I am a frequent international traveller and I have never left home without travel insurance. For the first time, I was in a situation that I needed to use my travel insurance.
During my visit to the US, I was admitted to the emergency room for a small outpatient procedure. I paid $512 upfront, and the remaining was to be paid later through my travel insurance policy.
First of all, Bajaj Allianz is not recognised by major US health services, as was assured to me when I called them from the hospital itself.
I received 2 bills for my procedure:

1 $1885 for services rendered by the physician and assistant
From Texas Medicine resources
P.O. Box 8594
Fort Worth, TX

2 $1711 for the procedure
From Texas Health Services

All my paperwork has been cleared since July. Since then, I have been told repeatedly that the claim will be addressed in over the next 15 days.
It has been 4 months now!

I have written several emails requesting the team to address my concerns, and made several phone calls. I have even tried to escalate matters. But I only get 1 response.

“Thank you for your mail!

With reference to the below mail, we understand your concern regarding the claim status.

We would like to inform you that we have activated our assistance provider team to procure documents from hospital and we are still awaiting the documents.

Once received by the claims team, we will update you the claim status at the earliest.


Do get back to us for any queries”

I have received no updates. All my bills are past due. Debt collectors are showing up at the home of my guarantor and calling them at all hours. This has become extremely embarrassing.

I can understand if the process takes a while to resolve, but at least the collection agency should be informed. People are being harassed for no fault of theirs.

This is the very situation one wishes to avoid while purchasing insurance. I do hope that this time someone will get back to me on an urgent basis and resolve the matter as quickly as possible. I have already emailed copies of the Past Due notices from the collection agency to the team. The lack of communication and information is extremely frustrating. The lack of resolution, even more so.

Please do look into the matter and escalate this on war footing.
I thank you for your consideration.
Mandakini Malla