[Resolved]  Bajaj Auto — being verbally abused by a woman staff from service center.

Address:

562114

I was not able to find spares parts for my bike, so i raised a complaint with bajaj auto about the issue with the particular dealer . this woman after acknowledging the complaint received by head office . started verbally abusing me, not letting me speak for few minutes, cursing at me for just raising a complaint . i have bought AS 200 in 2016 in just two years i am not able to find any parts for this bike. instead of resolving the issue, they give me alternate solutions to find the spare parts . it's not my job to find spares for the service center . if the service center doesn't have parts they could order it instead of telling people to go find spares themselves.
so if the customer raises a genuine issue with dealer, he gets abused by the woman staff ? i don't understand . how it is my fault that spares are not available.
i own two bikes AS[protected] and avenger[protected] now i'm quite afraid to buy new bikes from bajaj anymore since i don't wanna get verbally abused from the staff just because they can't handle a simple request.

currently, i'm in touch with manager now they are trying to fix the issue.but the reason i'm raising this complaint is i don't want staffs like that to working and abusing customers.