[Resolved]  Bajaj Auto — complaint regarding extremely negligent and irresponsible bajaj showroom staff

Address:

491001

This complaint is in regard to the extremely irresponsible bajaj showroom staff who had my bike for over a period of two months. I met with an accident on 15th of august 2017 and my bike was handed over to the showroom on the very next day. An advance payment of rs.10, 000/- was made by me on 2nd sept. After a month on 23rd of oct. I complained to bajaj auto through mail regarding delay and inconsistency. To which i didn't even get a proper reply from the designated authority. At this point of time i got completely frustrated and felt mentally strained. After this incident i stopped chasing them and let things go their way.
The bike was with them since 16th aug. And it was handed over to me on 30th of oct. The condition in which i got my bike (Pulsar 200 rs) was far away from being satisfactory. When i queried them with the short comings, they were being too rude and ignorant. The bike was with them for over a period of more than 2 months and yet they failed in getting the required spare parts.
At the time when the bike was being handed over to me, i complained about the blinking fi symbol, they retorted with an extremely naive reply and made me believe that it was just a glitch and will disappear after a few kilometers.
The body parts vibrated way too more just after a few kilometers and i realized that it indeed needed further servicing.

Today, on 1st november, i went to the showroom so as to complain about the electrical leakage noise and increased vibration to which they made an excuse of absence of any expert staff and told me to visit again after few days.
Same day around 09:00 pm i was riding my bike on highway between heavy traffic and suddenly could feel rough jerks and knocking noises from the engine. I stopped the bike immediately and after a few minutes made an attempt to start the bike and the engine made an extremely loud thud and gave a very rough jerk.
I am done with all this nuisance.
There is only one bajaj showroom in the city i live in and they are not at all befitting in having a bajaj auto dealership. The service they provide is extremely amateur and they behave extremely ignorantly.
I did everything they told me to, waited 2 months, and visited the showroom innumerable times. All the work they did was to make a fool out of me by telling me that parts haven't arrived. Now after 2 months all i get is a situation so threatening that i could have lost my life today because of their careless, negligent and irresponsible 'work'.
After all this, i feel mentally devastated and exhausted.
I really plead for strict actions against these erring staff of bajaj auto.
I want my bike to get repaired asap without any further harassment.
Justice be served keeping in mind that i could have died today because of their irresponsible nature.

Showroom details:
Venkatesh bajaj
Address: opp. Polytechnic college, hostel nr. Malviya nagar chowk g. E. Road g e road, durg - 491001

Vehicle details:
Bajaj pulsar 200 rs
Reg. No. - cg12an 0799

Personal details:
Pratik sahu
Email id - pratik.[protected]@gmail.com
Phone no. - [protected], [protected]