[Resolved] Bajaj Auto — coolant, power lag, hard gear issue with bajaj dominar

abhilash Kilaparthi

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500055

My bajaj dominar motorcycle is 10 months old, i am based out in hyderabad. This is the 3rd time that coolant in my bike is mixing with other fluids/components of engine. 1st time was during 1st free service where the service center guys (Varun bajaj kondapur) mentioned that it is a sealant problem and replaced sealant without any cost, the coolant was mixing up with engine oil which is not at all good for engine's life. 2nd time was during the 3rd free service where the mechanic was unable to identify the problem, when asked the only thing he was able to say is "sir i cleaned all the parts and i cant find any mixing but still cleaned and filled the coolant, will check if this happens again. 3rd time was after 500 kms post 3rd service from the same varun bajaj service center at kondapur. Currently my motorcycle is at service center since 3 days for diagnosis and unavailability of sealants. I gave my bike on 21st december 2018 afternoon and today is december 24th 2018. I don't what to if the problem arises again with the so called power cruiser, when i can't even dare to go on long drive. There are so many youtube videos and complaints in other forums by customers on different issues. I demand bajaj to explain and provide a permanent solution for the problems. Instead of provoking other brands bajaj should first come up with a defect free motorcycle and then do those stupid tvc's.

Frustrated bajaj dominar owner,
Abhilash kilaparthi
[protected]@gmail.com

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Jan 28, 2019

Complaint marked as Resolved

Bajaj Auto customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2018

Bajaj Auto Customer Care's response Hi Abhilash,

We would like to investigate the issue. You can either call our customer care number at[protected] or register your complaint online by clicking http://bit.ly/2bNK4z5
Also, you can mail your concern at [protected]@bajajauto.co.in

Regards,
Team Dominar

Dec 27, 2018

Updated by abhilash Kilaparthi Update on my Coolant issue: Received my bike from service center the same day I registered complaint. Service center guys clarified that there is no issue with radiator or the engine head, it is the sealant and changed the sealant, as per the invoice only changes made are Sealant. After 2 days and approx 180 KMS the coolant level came down to low again, took my Dominar to Varun bajaj service center Kondapur again and had to wait for almost 2 hours where the manager Karthik advised the mechanic to check everything again, and post inspection we came to know that the drained coolant is consumed by radiator which is common. But still for the safer side the Head of Service Mr Ramdas advised to open the engine cover and inspect if everything is fine and asked the mechanic to top up the coolant. I have to visit the service center again after about 600-700 kms to change the engine oil for safer side as per service engineer. The service center guys were very patient enough to listen to me and Mr Ramdas head of service, assured that there is nothing wrong with my bike and they are always there to help in case of any issues. Thanks to Mr Karthik(Service Engineer) and Mr Ramdas (Service Head).

Please note: By the above statement I am not concluding that the complaint is resolved, time and number of kms will only tell whether the problem is solved permanently. I will be updating the status soon post 600-700 kms.