[Resolved] Bajaj Auto — non receipt of vehicle documents

satya1503

from Pune, Maharashtra

Address:

380061

I had purchased bajaj avenger 150 motor bike on 26/07/2016 from gupta nagar showroom. Mr. Gautam, in-charge gupta nagar showroom had fed my wrong particulars in rc book application and insurance policy. I brought to notice to mr. Gautam before issuance of these things, but he just gave me fake promises that he will get all thing corrected but did nothing and rc card and insurance policy issued by respective departments contain my and my father’s wrong name and address. Even after issuance of these, i inform him as well as mr. Jigar shah, owner of the showroom though letter, phone and personal visits, but except fake promises, i have not received anything till todate. As i am not having rc book and insurance papers, i am commuting through hired vehicle, which causes not only financial loss but also mental agony.

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Nov 3, 2017

Complaint marked as Resolved

Bajaj Auto customer support has been notified about the posted complaint.

Sep 30, 2017

Updated by satya1503 With reference to the above complaint, I am intimating you that following have been sent to Mr. Jigar shah through email: -

"I had purchased Bajaj Avenger 150 Motor Bike on 26/07/2016 from Gupta Nagar Showroom. Mr. Gautam, In-charge Gupta Nagar Showroom had fed my wrong particulars in RC book application and Insurance policy. I brought to notice to Mr. Gautam before issuance of these things, but he just gave me fake promises that he will get all thing corrected but did nothing and RC card and insurance policy issued by respective departments containing my and my father’s wrong name and address. Even after issuance of these, I inform him as well as Mr. Jigar Shah, owner of the showroom though letter, phone and personal visits, but except fake promises, I have not received anything till todate. As I am not having RC Book and Insurance papers, I am commuting through hired vehicle, which causes not only financial loss but also mental agony.

2. As it is evident from the above fact that despite requesting you for more than 14 months, my concerns have not been addressed and I am incurring more than 100 rupees per day from last 6 months for commuting from my residence to office. Therefore, after bearing with 14 months, I have launched a complaint with consumer forum which docket no. 448548 as last resort: -

3. In view of the above, I request you to provide me followings within 07 days (regarding this e-mail I AM INFORMING YOU THROUGH TELEPHONIC CALL ALSO): -

(A) Provide me RC Book and Insurance policy.

(B) Remit my expenditure incurred on hiring vehicles for commuting from residence to office and other place which works out for an total amount of Rs. 18000/-

(C) Please compensate me for the mental agony given due to negligence on your part, as you deem fit.

Thanking you in anticipation

Satya Prakash Singh.

Verified Support

Oct 03, 2017

Bajaj Auto Customer Care's response Hi Satya,

We would like to investigate the issue. You can either call our customer care number at[protected] or register your complaint online by clicking http://bit.ly/2bNK4z5. You can also write to us at [protected]@bajajauto.co.in

Regards,
Team Avenger United

Oct 03, 2017

Updated by satya1503 WITH RESPECT TO RESPONSE RECEIVED FROM BAJAJ AUTO CUSTOMER CARE DATED 03 OCT 2017,
I WOULD LIKE TO STATE THAT I HAD ALREADY TRIED TO FILE COMPLAIN ON [protected]@bajajauto.co.in. HOWEVER, MAIL COULD NOT BE DELIVERED TO YOU. THE SAME IS ENCLOSED HEREWITH FOR READY REFERENCE. HOWEVER, I ONCE AGAIN REQUEST TEAM OF BAJAJ AUTO CUSTOMER CARE TO EXPEDITE THE ISSUE AND IF AT ALL THEY REQURIED MY ATTENTION, I CAN BE CONTACTED AT [protected]/[protected]@GMAIL.COM