[Resolved]  Bajaj Auto — rs-200 service complaint

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I had given my bike Bajaj Pulsar RS-200 on 4th April, 2018 at Suman Bajaj Autos for service. I had told to service man that bike was creating too much noise and breaks are also not good. Bike pick is also poor.

So he told me that clutch plates and rear break pads are damaged . So we need to change them. So I told them to change it and also told them to do complete service.

After the service, I had taken my bike with complete bill payment . After few days I got same problem with my bike. Noise was still there and one new problem had been added. Self start button was not working after service. But in order to rule out other thing I continued my bike for few more days then finally contacted Suman Bajaj again regarding my complaints.

After rechecking they told me that chain set has been broken, we need to change it and regarding the self start button they told me that they need to clean the some clutch box at bike handle.

I have told them that nothing was told to me regarding chain set at the time of service but they said it can happen at any time. So they are not responsible for that.

About self start they did not explain anything just open the box on bike handle. Did some service and return it to me.

At that time service manager told to me to test the noise and self start. I found that both are working fine then. I asked them the cause of problem then they told me that this was happening due to chain set and they have sprayed lubricant on the chain . So told me that it is ok. He has also suggested me to change the chain set in next service and recommended me to continue as such. He told me to purchase chain spray and told me to spray the lubricant after 10-15 days.

Now after 1 and half day with my bike, I am facing problems again in self start and noise problem.

I am not satisfied with the service and manager told me to bear all expenses of repair if required. I told him that all these started coming after service but he is saying problems can happen at any time .

Please help

Sheetal Garg
[protected]
Address :- A-20, Sector 15, Noida
Pincode :- 201301
Email :- [protected]@gmail.com