[Resolved]  Bajaj Auto — rs200 — vehicle not been delivered after a service yet!!!

Address:

631702

This is the copy of the email that i sent to bajaj customer care on 11th august but not getting any response from them. Need this to be resolved asap.

Hi,

This is kishan, i own a bajaj rs200, registration number tn 25 bz 8928.

First of all, i would like to emphasize that i am writing this email with the extreme frustration on my experience with the service centre this time. I have been a bajaj customer for over an year and half now and i never been disappointed with the service i was provided before.

Recently i had encountered an issue with my engine where i was hearing a weired sound coming from the engine. Hence i brought my bike to service centre here in kanchipuram on 4th august 2018. I have provided the service centre details at the bottom of the email.

I was told that there was some bearing issue which needs full engine dismantling to repair it. Since the vehicle is under warranty, i was told that it needs approval from bajaj side and i was promised that my vehicle will be delivered on 8th august 2018 and i understood the situation and agreed. Even after continuous followups from my side, (There were no updates given from service centre side though even after the promised day of delivery) i wasn't getting any proper response as to what's going on and when the vehicle would be delivered. I wasn't even informed whether they got approval for the repair.

Though i got the below sms from service centre today, when i called the service centre around 4.30 pm, i was told that still not started on it since it needs engine dismantling.

Sms i received today: dear sir/madam,
Thank you for visiting susee scooter centre (10339). We received your vehicle tn25bz8928 for service on[protected]:20 pm. Thanking you, contact: [protected].

The above sms implies that the vehicle was received by service centre only today which is not the case and though it says that it was received around afternoon, no action were taken till the evening.

I already aware that there is a general notion that bajaj service is not upto the mark but it is ridiculous that customers aren't even kept updated with the status of their vehicle especially in these kind of situations where it takes more than a week.

Nobody would like this from a leading motorcycle company as this could turn to be the potential trust issue when you think from the customer perspectiv, e. I need someone to take action and update me on the action taken to expedite my delivery.

My mobile number:[protected].

Service centre details:
Susee scooter centre
Plot no.219, indra nagar, near new railway station kanchipuram 631502
Mobile: [protected]
Phone : [protected]
Email: [protected]@suseeindia.com

Regards,
Kishan c