Bajaj Electronics — Need justice

Address:	Ranga Reddy, Andhra Pradesh
Website:	www.bajajelectronics.com

I have purchased one AC from chandanagar main road, BHEL, Hyderabad branch on 4th May'17, Bill no. 1219/17/S-4325.

I was informed that one technician will come from LG to install the AC on 5th May. But the person who came for LG was not from LG, he had no uniform, no company id Card. After a doubt came to my mind I asked him whether he is actually from LG or not, he said yes... even I called the sales person Imtiyaz from bajaj he also said yes, then I allowed him to install the AC at cost of Rs.1400, whereas the actual charges is 499 only, and he didn't give me any receipt.

After 2 hours of installation, water was leaking from AC inside the room. I called LG Customer care for the same, they informed that they don't have product details registered in their records as Bajaj electronics didn't update yet and there was no technician came from LG, that person was a local guy hired by bajaj electronics.

I visited the store and told the entire story to the store manager Srinivas, he said that they will update in system immediately and technician from LG will come and reinstall the product for which cost will be bared by them, but till date no progress, still my AC is not installed by a LG technician. I am continuously Calling Srinivas and Imtiyaz but nobody responding.

When I called LG Customer care, they are saying my product will not have any warranty as they don't have any details and they didn't install my product.

I need your kind attention towards the issue. Tell me why should I suffer a lot even if I purchased from a big brand like Bajaj electronics. I want my product to be replaced and refund back my money as LG is ignoring to provide warranty. Looking forward to get your quick help and please take an action against the culprits sales person who are actually spoiling Bajaj electronics market standing just to make illegal money.