Bajaj Electronics — Non delivery of refrigerator

Address:

Tolichowki, Hyderabad

I just hope anyone buying from Bajaj Electronics will think twice before going ahead after reading my experience to save themselves from a lot of mental trauma and frustration..I bought LG side by side refrigerator (GC-C247UGBM) during the Diwali sale from Bajaj Electronics, Tolichowki, Hyderabad on 15th November 2020 and was told there will be a little delay due to unavailability of stock and the product will be delivered within 15-20 days at the most..i was okay with it but even after a month and after repeated enquiries there is no sign of it being delivered and the worst thing is now they are saying the LG manufacturers are saying the product is discontinued and i might not get delivery at all..also even if it is transported from the factory no one knows the time frame or how long i will have to wait..the manager at Bajaj Electronics said we cant hold the order beyond 31st December and they will cancel the order and i have to buy another model (which will cost me at least 15-20 thousand rupees more than the one i already bought).. i contacted the bajaj electronics customer care and they simply said i have to contact the store people only and when asked to connect to their supervisor they just kept my call on hold and later hung up.. i am at loss of words to explain my anger and irritation that a customer has to face such an issue after buya premium product and the company people's attitude is so callous that i totally regret my decision of buying from Bajaj electronics and humbly request everyone planning to buy from them think twice before putting yourself through all this charade..