Bajaj Finance — Claim no. OC[protected]

Address:	New Delhi, Delhi, 110027
Website:	www.bajajfinserv.in/finance/extended-warranty/salaried-extended-warranty.aspx

A year back i bought 2 Split Daikin A/C's and the Bajaj guy offered Extended warranty which would work as an extended warranty for both Air conditioners. However, after the warranty ended I contacted bajaj Allianz on the Toll Free no.[protected] to book an engineer visit for service which they confirmed by stating "engineer will visit within 2-3 days and gave their vendor contact number. So I contacted their vendor for Engineer visit and was advised there will be around Rs.500/- visit charge which I wasn't told by their salesman Sargam Electronics, reseller store, that was the time where I felt cheated still I wanted the air conditioner to be fixed so asked for engineer visit which took almost 10days for the engineer to visit and diagnose the issue. That was an awful experience with bajaj allianz team and since, I had to reach Bhuvnesh, Regional manager|North Zone and Vishal, Branch Head| Pune to get their engineer visit, though that took around 10days. I thought and considered that as an exception.

However, they proved themselves and their quality of service again as I asked for engineer visit on 20th Aug, 2016. Again I've been advised for 2-3days for technician visit but awaiting technician/ engineer visit for the service of the air conditioner. By taking reference from 1st awful experience with Bajaj Allianz I preferred following up with the regional office on contact no.[protected] on 22nd Aug, 2016 and their executive advised the engineer will visit next day by evening which was supposed to by 23rd aug, 2016. Today, when I called their Toll free number as the regional office's number wasn't responsive. So, the call was attended by Ms. Razia(Coimbatore branch) advising about the date complaint was registered and number of days to days to be taken for engineer visit. Rather taking an appropriate action and contacting the regional branch to check for engineer visit.