Bajaj Finance — sincere grievance against abusive language used by bajaj finance limited for recovering emi

Address:

560024

To

Bajaj Finance Limited

4th Floor, Bajaj Finserv Corporate Office,

Off Pune-Ahmednagar Road, Viman Nagar,

Pune – 411014

Kind Attention: Mr. Rajeev Jain

Sir

With reference to the LAN: 404SAF[protected]Salaried Flexi LOAN) I was paying monthly interest on regular basis starting from[protected]. However for the month of June’18 principal amount also got accumulated in the EMI which was unaffordable and because of my financial crisis I missed my EMI due on June 2nd’18 for Rs. 38, 635.

If you would look at LOAN Account Statement this was the 1st time EMI got missed out for the above LOAN account.

I have been getting continuous call from the bank for making the payment even after I communicated my situation to the bank people. On 16th June’2018 I got repetitive call from the bank and bank person visited my home thereafter and asked me to visit the branch to resolve the matter.

Then after I got repeated CALL ON 16th June’2018 at 13:20pm, 13:29pm, 13:44pm, 13:45pm, 13:58pm from Airtel GSM post-paid number +91 [protected] and person started talking in abusive language. He told me and I quoted here “Mother [censored]er”, “Gandu” even though I told him I am visiting the branch.

Upon visiting Bajaj Finance Branch at 3rd Floor, Prestige Towers, Residency Road, Bangalore – 560025 on 16th June’2018 I asked bank people to introduce me to the above person used abusive language. However no body shown interest and they told they don’t know who called me. Then I spoke to another Bank Manager, he listened to me and committed he will resolve the matter.

Now after visiting branch again on 25th June’2018 till date I haven’t got any clarification form Bajaj Finance violating RBI guideline for Recovery Agents engaged by Banks. They are only asking me to pay the due EMI at any cost. Also sending recovery agent time and again. So my question to the bank is who has given authority to the bank to use such abusive language with the customer. Because of the above incident happened my family now mentally in a disturbed state in terms of health issues.

So until above issue is resolved and I get appropriate answer from Bajaj Finance Ltd. I am unable to pay the due amount for above LAN also going to block ECS mandate for other two LAN mentioned below.

SALARIED LOAN PL:

LAN : 404SPL47170603

LAN: 404SPL49312832

**In case Bajaj Finance Ltd. fail to answer my above question with respect to the RBI guideline (attached) Bajaj Finance Ltd. has to pay a penalty of Rs. 5000000 (Rupees Fifty Lakhs) for insulting customer.

Thanking you and appreciate justice to the above matter in personal/social interest (Consumer FORUM Complain - HTTPs://WWW.COMPLAINTBOARD.in/complaints-reviews/bajaj-finance-l25726.html) and for the sake of humanity sooner possible.

I already raised police complain and taking above insulting situation to the legal till I get your response in line with guideline set by RBI.