[Resolved]  Bajaj Finserv — bajaj finserv started a loan account no 406ecf[protected]ecf without buying any product

Address:Nagpur, Maharashtra

Dear sir,
I bought a samsung galaxy on nxt mobile price rs.12900 and philips hair straightener price rs1899 combine of rs 14799 from flipkart on 21 sep 2017 by using bajaj emi card but i cancelled that products order no od[protected] on 22 sep 2017 and refund process of hair straightener amount rs 1899 was already completed to bajaj by flipkart but samsung on nxt mobile refund was delayed so bajaj finserv started a loan account no 406ecf49918040 then i complained about this loan because refund process of rs12900 was completed on 16 november 2017 by flipkart to bajaj. But bajaj cancelled this laon and disbursed it and started another loan no 406ecf58165111 of rs 11000 emi will starting from 02/01/2018 so i request you sir please help me to cancel my loan account no 406ecf58165111. I am sending all my loan cancellation attachment from flipkart and also sending the refund transaction details sent by flipkart to me below :

Refund update: rs.12900 has been refunded to your on by seller and will be credited by[protected], 02:42 pm in case of any delay, please check with your bank using ref no pzt[protected]wg1506.
Also, refund reference no pzt[protected]tea0404 and bank transaction id cs[protected]

I request you please help to cancel my loan account no 406ecf58165111 because i am having mentally problem from two months because of this loan for that i don't bought any products and how can pay this amount that i was not bought any product. Thanking you
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Jan 22, 2018
Complaint marked as Resolved 
Bajaj Finserv customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2017
Bajaj Finserv Customer Care's response
Hi, we regret the inconvenience caused! We have noted your details and we will get back to you within 24 working hrs.Thank you
Dec 16, 2017
Updated by Nikhil Shambharkar
Dear sir, bajaj Finserv not cancel my loan account no 406ECF58165111 till now.. They told me to resolve my loan problem within 2-3 days but they can't cancel my loan and my EMI will starting from 02/01/2018 and I already sent them my loan cancellation details so please help me what can I do now. I am mentally disturb from this loan because I cancelled my product on 21 sep 2017 two months before and they are not cancelling my Laon till now. Thank you
Verified Support
Dec 22, 2017
Bajaj Finserv Customer Care's response
Hi, Greetings from Bajaj Finserv! We have provided you necessary resolution under SRN_****5073.Thank you.
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