[Resolved]  Bajaj Finserv — dictatorship of the company

Jul 28, 2017

Updated by bhardwaj kanwar Final notice — do you want to see me in defaulters list from 05082017 — foreclosure of loan account number 5770pl14355234
From: kanwarbhardwaj on fri, 28 jul 2017 20:55:14 add to address book
To: 3 recipients | see details
This is in continuation to my mail in which i have written "sorry read your brochure once again and i am closing my account where your emi is coming and or it will be bounced. It is important to inform you that due to continuous pressure exerted by bajaj in the matter of foreclosure which is no where mentioned in your brochure i suffered from paralysis seizure & convulsions and was medically unfit for 28 days. I have already informed to cibil, rbi and other consumer forum about the same and how bajaj can play with life of people and can retreat from their own commitments"
In this regard i have recd a phone call from [protected] in which caller's name was not revealed so just to confirm whether the phone was genuine or not i tried the number on more than 20 times. All the times i revived a pre recorded message in marathi & english "haa number chuki cha he krupyya number tapasun punn call kara and this number does not exist" i want to know whether the number belongs to bajaj and caller was genuine or not. Why i was not able to call on that number. Is the customer is debarred from interacting with the same person. I pronounce it hitlorship and snatching the rights of customer from freedom of speech. Please give your reverts as early as possible.

Kanwar bhardwaj
[protected]
[protected]

Jul 28, 2017

Updated by bhardwaj kanwar Do you want to see me in defaulters list from 05082017 — foreclosure of loan account number 5770pl14355234
From: kanwarbhardwaj on wed, 26 jul 2017 20:18:05 add to address book
To: 1 recipient | see details
I have given you my final choice & you have been given your final choice the installment due on 05.08.2017 will be bounced i have informed to rbi & cibil both and will fight the case on merits and as per records of communications with you. I will also stop all my bajaj dealings viz insurance consumer card health insurance etc for self family and will insist other family members to stop dealing with bajaj
Kanwar bhardwaj
[protected]
[protected]

From: [protected]@bajajfinserv.in
Sent: wed, 26 jul 2017 18:43:17
To: [protected]@rediffmail.com
Cc: [protected]@rediffmail.com
Subject: do you want to see me in defaulters list from 05082017 — foreclosure of loan account number 5770pl14355234

Dear kanwar,
Thank you for writing to us at bajaj finserv.
We tried to call you on [protected] however there was no response.
With reference to your e-mail, we wish to inform you that, as per change in policy we will not be able to accede to your request of waiver of foreclosure charges inline with change in policy.
We had sent bulk sms and e-mails to intimate the change on 15th june 2016 to your registered mobile number and e-mail id.
We would like to intimate you that levy of foreclosure charges to your loan account is as per the prevailing regulatory guidelines.
Assuring best services always.
Yours sincerely
Customer service head.
Bajaj finserv ltd.

—

Updated by kanwar bhardwaj, jul 20, 2017
My objection is that if mails and sms are sent in bulk there are chances of skipping it does not it become the responsibility of bajaj to inform such changes which are having huge monetary impact on customers by regd. Ad.
I am a customer of bajaj since june 2010 as my three vehicles are insured with bajaj allianze. And i have bajaj finserve card on which i have purchased more than 200000 goods.in view of kind of treatment meted out to me i will never use any bajaj product and services.20.07.2017

Kanwar bhardwaj

From: [protected]@bajajfinserv.in
Sent: thu, 20 jul 2017 11:13:59
To: [protected]@rediffmail.com
Cc: [protected]@rediffmail.com
Subject: do you want to see me in defaulters list from 05082017 — foreclosure of loan account number 5770pl14355234

Dear kanwar,

Thank you for writing to us at bajaj finserv.

As discussed with you on call [protected], with reference to your loan account number 5770pl14355234, we wish to inform you that, we will not be able to accede to your request of waiver of foreclosure charges inline with change in policy.

We would like to intimate you that levy of foreclosure charges to your loan account is as per the prevailing regulatory guidelines.

We had sent bulk sms and e-mails to intimate the change on 15th june 2016 to your registered mobile number and e-mail id.

Assuring best services always.

Yours sincerely

Customer service head.

Bajaj finserv ltd.

—

Re: do you want to see me in defaulters list from 05082017
From: kanwarbhardwaj on wed, 19 jul 2017 19:52:22 add to address bookto: 1 recipient | see details

I confirm having received a phone call from your no. [protected]. The gist of conversation isas follows:-
1. There was no clause of fore closure charges
2. Your official has shown her inability to submit proof of applicability of foreclosure from 01.06.2016 by any oral. Recorded and or material evidence"
3. I have very clearly informed your official that i will not pay installment of rs. 15603 from 05.08.2017 as i am trying over the past 3-4 months to preclose the account but due to adamant behavior of bajaj i am unable to do so. I will deduct the interest paid over this period at the time of final payment.
4. Please refere to your current scheme wherein you are luring people by quoting > > 1. Loan pre-closure: > > you are allowed to pre-close loan outstanding any time post clearance of first emi without any pre-closure charges.
5. That due to continuous irresponsible replies from bank caused me mental agony, financial loss and torture in as much as that due to mental pressure i suffered from paralysis, seizure and convulsion and was admitted in icu of multi-specialty hospital cost of my treatment plus other expenses was around rs.60000 plus. (If required i can submit hospital bill)
6. I am filing a case in consumer court to get justice in the matter
Kanwar bhardwaj
[protected]

Kanwar bhardwaj
My questions are:-
Did the bajaj need not to send such changes in hard copy format?
Are the bulk sms/emails are fool proof system

Jul 30, 2017

Updated by bhardwaj kanwar Sent items
Write
Fw: fw final notice — do you want to see me in defaulters list from 05082017 — foreclosure of loan account number 5770pl14355234
"kanwarbhardwaj" to you & others
Sun, 30 jul 2017 15:01:26 gmt+0530
We have blocked some images in this mail for security. Click here to view the blocked images.

From: "kanwarbhardwaj"
Sent: sun, 30 jul 2017 14:50:33 gmt+0530
To: "customerexperiencehe d", "wecare", "bomumbai"
Subject: fw: fw final notice — do you want to see me in defaulters list from 05082017 — foreclosure of loan account number 5770pl14355234

Kanwar bhardwaj

Sent from rediffmailng on android

From: "kanwarbhardwaj"
Sent: sun, 30 jul 2017 14:46:47 gmt+0530
To: "[protected]@bajajfinserv.in"
Subject: re: fw final notice — do you want to see me in defaulters list from 05082017 — foreclosure of loan account number 5770pl14355234

Please explain what is typo error as i did not find it in any dictionery and/or law book, how it is committed & how it should be rectified. It is once again breach of your own written things like you have breached the terms & conditions of printed brochure supplied at the time of procurement of loan sanctioned for 413000 but disbursed 3.97 lakhs plus 14k were charged for insrance. I want an urgent and poont to the point reply as i have already praised your waiver act on face book twitter and other social media. So please do the needful cautiously.
Kanwar bhardwaj
Sent from rediffmailng on android from: [protected]@bajajfinserv.in sent: sun, 30 jul 2017 14:25:08 gmt+0530 to: [protected]@rediffmail.com subject: fw final notice — do you want to see me in defaulters list from 05082017 — foreclosure of loan account number 5770pl14355234
Dear kanwar,
Thank you for writing to us at bajaj finserv.
With reference to your email, we wish to inform you that in previous email there was a typo error.
Please ignore the same and please note thatwe would not be able to waive off the said foreclosure chargesfor your loan account number 5770pl14355234.
Basis the prevailing market condition the company decided to apply foreclosure charges to all our customers who foreclose the loan.
For any other query or assistance, please feel free to write back to us at [protected]@bajajfinserv.in.
Assuring best services always.
Yours sincerely
Customer experience head
Bajaj finserv.
—
I am grateful tobajaj that they have waived off "foreclosure charges" as per their email dated 29.07.2017 at 17.11.12 hrs. I once again thank bajaj for keeping custimer on prime. Kanwar bhardwaj [protected] from: [protected]@bajajfinserv.in sent: sat, 29 jul 2017 17:11:12 to: [protected]@rediffmail.com cc: [protected]@rediffmail.com subject: final notice — do you want to see me in defaulters list from 05082017 — foreclosure of loan account number 5770pl14355234 dear kanwar, thank you for writing to us at bajaj finserv. We tried to reach you [protected] and [protected] but we were unable to reach you as there was no response from your side. We sincerely regret for the inconvenience that has been caused and appreciate your understanding and patience. With reference to your email, we wish to inform you that the applicable foreclosure charges, is as per the standard market policies which we can not change. Hence we can waive off the foreclosure charges. For any other query or assistance, please feel free to write back to us at [protected]@bajajfinserv.in. Assuring best services always. Yours sincerely customer experience head bajaj finserv. — this is in continuation to my mail in which i have written "sorry read your brochure once again and i am closing my account where your emi is coming and or it will be bounced. It is important to inform you that due to continuous pressure exerted by bajaj in the matter of foreclosure which is no where mention

Jul 30, 2017

Updated by bhardwaj kanwar Sent Items
Write
Fw: Fw FINAL NOTICE-----DO YOU WANT TO SEE ME IN DEFAULTERS LIST FROM[protected]foreclosure of loan account number 5770PL14355234
"kanwarbhardwaj"<[protected]@rediffmail.com> to you & others
Sun, 30 Jul 2017 15:01:26 GMT+0530
We have blocked some images in this mail for security. Click here to view the blocked images.

From: "kanwarbhardwaj"<[protected]@rediffmail.com>
Sent: Sun, 30 Jul 2017 14:50:33 GMT+0530
To: "customerexperiencehe d"<[protected]@bajajfinserv.in>, "wecare"<[protected]@bajajfinserv.in>, "bomumbai"<[protected]@rbi.org.in>
Subject: Fw: Fw FINAL NOTICE-----DO YOU WANT TO SEE ME IN DEFAULTERS LIST FROM[protected]foreclosure of loan account number 5770PL14355234

Kanwar Bhardwaj

Sent from RediffmailNG on Android

From: "kanwarbhardwaj"<[protected]@rediffmail.com>
Sent: Sun, 30 Jul 2017 14:46:47 GMT+0530
To: "[protected]@bajajfinserv.in"<[protected]@bajajfinserv.in>
Subject: Re: Fw FINAL NOTICE-----DO YOU WANT TO SEE ME IN DEFAULTERS LIST FROM[protected]foreclosure of loan account number 5770PL14355234

Please explain what is typo error as i did not find it in any dictionery and/or law book, how it is committed & how it should be rectified. It is once again breach of your own written things like you have breached the terms & conditions of printed brochure supplied at the time of procurement of loan sanctioned for 413000 but disbursed 3.97 lakhs plus 14k were charged for insrance. I want an urgent and poont to the point reply as i have already praised your waiver act on face book twitter and other social media. So please do the needful cautiously.
Kanwar Bhardwaj
Sent from RediffmailNG on Android From: [protected]@bajajfinserv.in <[protected]@bajajfinserv.in> Sent: Sun, 30 Jul 2017 14:25:08 GMT+0530 To: [protected]@rediffmail.com Subject: Fw FINAL NOTICE-----DO YOU WANT TO SEE ME IN DEFAULTERS LIST FROM[protected]foreclosure of loan account number 5770PL14355234
Dear Kanwar,
Thank you for writing to us at Bajaj Finserv.
With reference to your email, we wish to inform you that in previous email there was a typo error.
Please ignore the same and please note thatwe would not be able to waive off the said foreclosure chargesfor your loan account number 5770PL14355234.
Basis the prevailing market condition the Company decided to apply foreclosure charges to all our customers who foreclose the loan.
For any other query or assistance, please feel free to write back to us at [protected]@bajajfinserv.in.
Assuring best services always.
Yours sincerely
Customer Experience Head
Bajaj Finserv.
[protected][protected][protected][protected]
I am grateful toBajaj that they have waived off "foreclosure charges" as per their email dated 29.07.2017 at 17.11.12 hrs. I once again thank bajaj for keeping custimer on prime. Kanwar Bhardwaj [protected] From: [protected]@bajajfinserv.in Sent: Sat, 29 Jul 2017 17:11:12 To: [protected]@rediffmail.com Cc: [protected]@rediffmail.com Subject: FINAL NOTICE-----DO YOU WANT TO SEE ME IN DEFAULTERS LIST FROM[protected]foreclosure of loan account number 5770PL14355234 Dear Kanwar, Thank you for writing to us at Bajaj Finserv. We tried to reach you [protected] and [protected] but we were unable to reach you as there was no response from your side. We sincerely regret for the inconvenience that has been caused and appreciate your understanding and patience. With reference to your email, we wish to inform you that the applicable foreclosure charges, is as per the standard market policies which we can not change. Hence we can waive off the foreclosure charges. For any other query or assistance, please feel free to write back to us at [protected]@bajajfinserv.in. Assuring best services always. Yours sincerely Customer Experience Head Bajaj Finserv.[protected][protected][protected][protected] This is in continuation to my mail in which i have written "Sorry read your brochure once again and i am closing my account where your emi is coming and or it will be bounced. It is important to inform you that due to continuous pressure exerted by bajaj in the matter of foreclosure which is no where mentioned in your brochure i suffered from paralysis seizure & convulsions and was medically unfit for 28 days. I have already informed to cibil, rbi and other consumer forum about the same and how Bajaj can play with life of people and can retreat from their own commitments" In this regard i have recd a phone call from [protected] in which caller"s name was not revealed so just to confirm whether the phone was genuine or not i tried the number on more than 20 times. All the times I revived a pre recorded message in marathi & English " HAA number chuki cha he krupyya number tapasun punn call kara and this number does not exist" I want to know whether the number belongs to Bajaj and caller was genuine or not. Why I was not able to call on that number. Is the customer is debarred from interacting with the same person. I pronounce it Hitlorship and snatching the rights of customer from freedom of speech. Please give your reverts as early as possible. Kanwar Bhardwaj [protected] [protected] [http://app1.ftrans01.com/linktrack/lt.pl?id=10919=LBoHCVAFDwZfSgUJAQMBAgIIBxg=XAQKRwJEWlFZFFQUAgx3SwRRX1EAW1RQXR1SXV9EBlEHVFYGVQAIDQ1VCFNSUAU===]

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